Roman Lopez
San Antonio,TX
Summary
Dynamic professional with a proven track record at USAA and HEB Grocery Store, excelling in customer relationship building and problem-solving. Skilled in multitasking with technology and active listening. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Produce Representative
HEB Grocery Store
07.2024 - Current
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Stocked fruits and vegetables and removed old or poor quality products.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
Insurance Professional Sales and Service
USAA
04.2023 - 06.2024
- Proven ability to learn quickly and adapt to new situations.
- Providing personalized insurance advice and guidance for customers
- Building and maintaining strong customer relationships through effective communication and follow ups
- De-escalation techniques and effective retention satisfaction
- Efficiently multitasks using multiple screen applications
Cashier
HEB Grocery Store
02.2020 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Arts - Cybersecurity
Northwest Vista College
San Antonio, TX06.2023
Skills
- Active Listening
- Problem-Solving
- Multitasking
- Adaptability
- Relationship Building
Timeline
Produce Representative
HEB Grocery Store
07.2024 - Current
Insurance Professional Sales and Service
USAA
04.2023 - 06.2024
Cashier
HEB Grocery Store
02.2020 - 04.2023
Associate of Arts - Cybersecurity
Northwest Vista College
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