Roman M. Chavez
A to Z Tax Professionals
Cheyenne,Wy
13
years of professional experience
Technology Support Specialist experienced in troubleshooting hardware and software issues. Delivered impactful solutions through effective teamwork and adaptability in fast-paced environments. Focused on enhancing system performance and user satisfaction while maintaining high standards.
Work History
Surveillance Technology assistant Manager
2 Years 2 Months- Led security operations to ensure compliance with regulations and policies, enhancing overall safety protocols.
- Monitored customer activities for signs of cheating or other illegal activities.
- Monitored entry-exit activity, allowing only authorized personnel to enter facility.
- Performed regular patrols of the gaming floor to ensure compliance with safety regulations and standards.
- Responded quickly and effectively to emergency situations such as fights or medical emergencies.
- Ensured that all employees receive appropriate training.
- Conducted investigations into security protocol breaches, identifying risks and recommending corrective actions.
- Exhibited excellent problem-solving abilities when resolving customer disputes or conflicts.
- Advised management on security risks and hazards, contributing to proactive risk management strategies.
- Wrote comprehensive reports detailing evidence collected during investigations into suspected cheating or fraud
- Provided first-line technical support for hardware, software, and connectivity issues.
- Installed, configured, and updated workstations, peripherals, and approved applications.
- Installed CCTV cameras, mounts, and cabling according to site plans and security specifications.
- Ran low-voltage wiring through walls, ceilings, and conduits using hand and power tools.
- Configured DVR and NVR systems, ensuring correct recording, storage, and remote access settings.
- Tested camera angles, image quality, and system connectivity before final handoff.
- Troubleshot wiring faults, signal issues, and device malfunctions during installation work.
- Followed safety procedures while working on ladders, rooftops, and active job sites.
- Collaborated with technicians and clients to confirm placement, coverage, and operational requirements.
- Documented completed installations, equipment details, and maintenance needs for service records.
- Maintained detailed records of installations, facilitating efficient future maintenance or upgrades.
- Enhanced surveillance capabilities for clients with expert camera placement and configuration.
- Trained junior technicians in best practices for camera installation and maintenance procedures.
- Reduced theft rates by effectively tailoring camera installations to specific client needs.
Data Entry Clerk
12 Years 9 Months- Maintained accurate tax client records, verifying source documents before data entry into tax preparation systems.
- Reviewed forms for completeness, correcting discrepancies and missing information prior to filing.
- Organized confidential client documents, ensuring secure storage and efficient retrieval during tax season.
- Trained new clerks on data entry procedures, file organization, and accuracy standards.
- Streamlined daily processing workflow by prioritizing urgent returns and backlog files.
- Coordinated with preparers and accountants to resolve document issues and update client records promptly.
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Audited completed entries against original paperwork to reduce errors and maintain compliance standards.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Improved data accuracy by meticulously reviewing and updating customer information.
- Enhanced team productivity with organization and filing of documents both digitally and physically.
Amazon Associate
2 Years- Operated scanners and handheld devices to pick, pack, and sort customer orders accurately.
- Inspected products and packages for quality, damage, and shipment readiness.
- Maintained safe work area by following Amazon safety procedures and housekeeping standards.
- Assisted team members with inbound and outbound workflow during high-volume shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Overnight Stocking
2 Years 8 Months- Stocked shelves and displays overnight, maintaining full merchandise availability before store opening.
- Unloaded deliveries and organized backroom inventory for efficient product movement and replenishment.
- Rotated perishable products using FIFO procedures to reduce spoilage and support freshness standards.
- Verified pricing, signage, and shelf labels for accuracy across assigned aisles.
- Recovered aisles by facing merchandise and removing damaged or outdated product.
- Trained new stockers on stocking sequence, backroom organization, and merchandising standards.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
Education
High School Diploma
Skills
Customer service
Time management
Team building
Crisis management
Low voltage experience
Computer management
Budget management
Phone courtesy
Data entry
data analyzing
Multitasking
Elk alarm system management
Surveillance management
Security management. Pre employment screening
Camera installation. Task Management
Hardware Maintenance
Remote Desk support
Wireless networking
Software Installation
Detail Oriented approach
Remote support
Software installation
Wireless networking
Surveillance technology
Timeline
Surveillance Technology assistant Manager
Wyoming Horsepalace
08.2024 - CurrentRead More
Amazon Associate
Amazon
02.2018 - 02.2020Read More
Overnight Stocking
Safeway
06.2015 - 02.2018Read More
Data Entry Clerk
A to Z Tax Professionals
01.2014 - CurrentRead More
Triumph High School
High School Diploma
Read More