Summary
Overview
Work History
Education
Timeline
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Roman Mcmurray

Lakeland,FL

Summary

Seasoned Service Manager bringing 20+ years of experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery.

  • 84 VOA up from 72 prior year
  • 2023 Attempt rate 99.8%
  • 2023 96.6% service rate
  • 4x Lawn Stars Winner
  • Meet the Specialist Representative for the call center
  • ATA trainer
  • 5 card license holder through department of agriculture

Overview

20
20
years of professional experience

Work History

Service Manager

TruGreen
12.2010 - Current
  • Enhanced team morale through regular recognition of exceptional performance
  • Collaborated with sales teams to increase agronomic knowledge
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
  • In the service manager role last 10 years, began as a specialist

Certified Operator

VIP Pest Control
12.2005 - 12.2010
  • Assisted in the training of new operators to ensure consistent knowledge among team members.
  • Responsible for creating new relationships through networking groups and cold calling.
  • Acquired licenses for GHP, Termite, Fumigation, L&O as well as restricted use products.

Sales Associate

Orkin Pest Control
12.2003 - 12.2005
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Answered customer questions about entomology as well as service delivery
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Education

Associate of Science - Computer Animation

Full Sail University
Winter Park, FL
07.2002

Timeline

Service Manager

TruGreen
12.2010 - Current

Certified Operator

VIP Pest Control
12.2005 - 12.2010

Sales Associate

Orkin Pest Control
12.2003 - 12.2005

Associate of Science - Computer Animation

Full Sail University

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Roman Mcmurray