Roman Mora
Hollister,CA
Summary
Adept at driving customer satisfaction and streamlining operations, my tenure at IN N OUT Burger showcases my ability to enhance sales promotions and ensure top-notch service, embodying dependability. Mastering one-call resolution and fostering positive interactions, I excel in both team collaboration and self-directed tasks, significantly contributing to operational excellence.
Overview
8
8
years of professional experience
Work History
LVL 5
IN N OUT Burger
08.2019 - Current
- Worked with chef to prepare daily food specials and other supplies.
- Portioned meals according to recipe specifications, limiting kitchen waste.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Plated and garnished dishes for uniform presentation standards.
- Answered product questions using knowledge of sales and store promotions.
Supermarket Manager
Hollister Super Windmill
03.2016 - 07.2019
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Anzar High School
San Juan Bautista, CA07.2019
Skills
- One Call Resolution
- Sales Promotion
- Ability to conversate with anybody
- Dependable and Responsible
- Hands-on instruction
- Self-Directed
- Power Tool Operation
- Appliance Installation
- Painting
Timeline
LVL 5
IN N OUT Burger
08.2019 - Current
Supermarket Manager
Hollister Super Windmill
03.2016 - 07.2019
High School Diploma -
Anzar High School
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