Dedicated Healthcare Professional with over 20 years of experience in patient care, health information management, and clinical workflows. Expert in Epic and Meditech systems, currently in training into Data Analytics to leverage technical proficiency in ETL design and clinical optimization. Fluent in English and Amharic with a strong background in medical interpretation and regulatory compliance (HIPAA).
Work History
ED Patient Partner / Ed Tech
19 Years 7 Months
Cambridge Health Alliance | 01.2007 - Current
Clinical Support: Provide high quality nursing assistant care under RN direction, including phlebotomy, EKGs, and vital signs in a fast-paced Emergency Department.
Systems Management: Execute patient pre-registration and data entry using Epic and Meditech to ensure accurate clinical documentation.
Workflow Optimization: Analyze and improve clinical workflows and provide hands-on technical support to system end-users.
Risk & Quality: Conduct ongoing risk reviews and mitigation strategies to foster an ideal patient experience and maintain safety standards.
Patient Liaison: Serve as the primary point of contact for patients and families, ensuring excellent customer service and communication.
HIM Representative
5 Years
Cambridge Health Alliance | 01.2002 - 01.2007
Compliance: Managed the release of medical records in strict accordance with Massachusetts state laws, Federal laws, and HIPAA regulations.
Records Management: Coordinated the retrieval and return of records from off-site storage and managed internal audits for business associates.
Legal Liaison: Prepared and submitted medical records for court proceedings, ensuring 100% adherence to legal deadlines.
Data Integrity: Created and maintained records for new patients, processing all department procedures within a one-day turnaround time.
Education
- Child Growth and development
Attending college for Child Growth and development
Skills
Systems: Epic
Meditech
Patient Partner
Computer Systems Diploma.
Data & Analytics: Data Analytics
ETL Design
Formatting (In -Training
Clinical: Phlebotomy
EKG
Vital Signs
and Point of Care Testing (POCT).
Administrative: Health Information Management (HIM)
Medical Records
HIPAA Compliance
and Release of Information (ROI).
Languages: Fluent in English and Amharic (Certified Medical Interpreter).
Certification
Data Analytics Training: Currently enrolled in advanced data analytics and design training.
Computer Systems Diploma: Technical training in hardware and software systems.
Radiology Technology: Completed 3 years of credit-based coursework.
Certified Nurse Assistant (CNA): Active certification for clinical support.
Medical Interpreting Certificate: Certified for interpreting services in English and Amharic.