Romane Doiley
Newark,DE
Summary
Dedicated and disciplined professional with extensive military experience as a 25 Uniform Staff Sergeant, coupled with proficiency gained through roles at CarMax and Bank of America. Seeking a challenging position with the United States Capitol Police where I can leverage my skills in security, assessment, and customer service to contribute effectively to the safety and security of the Capitol.
Overview
10
10
years of professional experience
Work History
Customer Contact Center Representative
Bank of America
03.2022 - Current
- Provided exceptional customer service to clients through various communication channels, including phone, email, and chat
- Assisted customers with account inquiries, transactions, and problem resolution, demonstrating strong problem-solving skills and attention to detail
- Adhered to strict security and compliance protocols to protect customer information and prevent fraud
- Consistently met or exceeded performance targets for customer satisfaction, call quality, and productivity.
- Increased customer satisfaction by addressing and resolving complaints in timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
Staff Sergeant (E-6)
United States Army
07.2015 - Current
- Demonstrated leadership and organizational skills in various military deployments
- Managed personnel and equipment effectively, ensuring mission success and safety
- Provided training and mentorship to junior soldiers, fostering a culture of excellence and accountability
- Utilized advanced technical skills in radios and computers
- Received the army commendation medal
- Worked well in a team setting, providing support and guidance.
Vehicle Condition Assessor
CarMax
11.2013 - 05.2022
- Conducted detailed inspections of vehicles to assess their condition and value accurately
- Utilized advanced knowledge of automotive systems and components to identify defects and damages
- Maintained meticulous records of vehicle assessments, ensuring accuracy and compliance with company standards
- Collaborated with sales and service teams to facilitate smooth transactions and resolve customer inquiries effectively.
Education
High School Diploma -
Layton Prep High School
Centreville, DE06.2013
Skills
- Security and law enforcement expertise acquired through military service
- Proficient in assessing and evaluating vehicles for condition and value
- Strong communication and interpersonal skills developed through customer-facing roles
- Ability to work effectively under pressure and adapt to changing situations
- Excellent organizational and time-management abilities
- Records Management
- Written Communication
- Calm Under Pressure
Accomplishments
- Documented and resolved getting equipment shipped from one country to another in a timely manner. So the equipment could be updated and mission ready which led to the mission being a success
- Supervised team of five staff members.
Military Experience
United States Army, July, 2015, , Staff Sergeant (E-6), 25 Uniform, Demonstrated leadership and organizational skills in various military deployments., Managed personnel and equipment effectively, ensuring mission success and safety., Provided training and mentorship to junior soldiers, fostering a culture of excellence and accountability., Utilized advanced technical skills in riot control, deescalation tactics ., Received The Army commendation Medal.
enjoy traveling, and learning new random facts
Passionate about exploration and adventure, I thrive on discovering new cultures and experiences through travel. Having journeyed to captivating destinations like Thailand and Peru, I relish immersing myself in diverse landscapes and embracing the richness of global diversity. Additionally, I have a penchant for absorbing random facts, finding joy in expanding my knowledge base and engaging in enlightening conversations about the world around us.
Timeline
Customer Contact Center Representative
Bank of America
03.2022 - Current
Staff Sergeant (E-6)
United States Army
07.2015 - Current
Vehicle Condition Assessor
CarMax
11.2013 - 05.2022
High School Diploma -
Layton Prep High School
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