Trevon Wilson
Chicago
Summary
Detail-oriented financial services professional with experience in banking operations, payments processing, and customer account management. Strong background in handling transactions, verifying financial data, and maintaining accuracy in high-volume environments. Holds 150 total credit hours and is currently completing remaining accounting coursework to meet CPA eligibility requirements.
Overview
3
3
years of professional experience
Work History
Customer Contact Center Representative
Wintrust Financial Corp
Rosemont, IL
02.2025 - Current
- Assist with account inquiries and banking requests with high accuracy.
- Investigate and resolve payment issues, including wires, transfers, and account discrepancies.
- Maintain detailed records and ensure compliance with internal controls and banking regulations.
- Collaborate with internal departments to resolve financial and operational issues.
- Handle high-volume workflow while meeting strict performance and quality standards.
Area Manager
Amazon
Las Vegas, NV
09.2024 - 01.2025
- Managed daily operations in a fast-paced distribution environment.
- Oversaw workflow processes, ensuring accuracy and efficiency in shipments and inventory.
- Analyzed performance data and implemented process improvements.
- Led teams and ensured adherence to company policies and operational controls.
Premier Service Consultant
AT&T
Chicago, IL
11.2022 - 07.2024
- Managed customer accounts, billing concerns, and payment related inquiries.
- Resolved complex account inquiries while maintaining customer satisfaction.
- Reviewed account data for accuracy and identified discrepancies.
- Utilized multiple systems to document interactions and process account updates.
Education
Master of Science - Management
University of Illinois At Urbana-Champaign
Champaign, ILBachelor of Arts - Communications
University of Illinois At Urbana-Champaign
Champaign, ILSkills
- Accounts payable support
- Payment processing
- Financial data entry
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Attention to detail
- Time management
Timeline
Customer Contact Center Representative
Wintrust Financial Corp
02.2025 - Current
Area Manager
Amazon
09.2024 - 01.2025
Premier Service Consultant
AT&T
11.2022 - 07.2024
Master of Science - Management
University of Illinois At Urbana-Champaign
Bachelor of Arts - Communications
University of Illinois At Urbana-Champaign