William Elifritz
Urbandale
Summary
Adept at enhancing customer satisfaction, I leveraged my problem-solving and communication skills at Principal Life Insurance to exceed performance goals. My expertise in Salesforce and empathetic client interactions fostered loyalty, while my product knowledge supported informed recommendations, significantly improving resolution efficiency and customer trust.
Overview
15
15
years of professional experience
Work History
Customer Contact Center Representative
Principal Life Insurance
02.2016 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Utilized Salesforce and Mainframe software to service client interactions, ensuring timely follow-up on outstanding issues.
- Developed rapport with clients through active listening and empathetic responses, fostering trust and loyalty.
- Delivered solutions tailored specifically to each individual''s needs, ensuring optimal outcomes every time.
- Consistently met or exceeded performance goals for call quality, resolution time, and overall customer satisfaction.
Customer Service Representative
Athene Annuity and Life
05.2010 - 11.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Arts - General Studies
Emmaus University
Dubuque, IA05-1986
Skills
- Customer Support Expertise
- Communication skills
- Effective Troubleshooting
- Focused Listening
- Call handling
- Problem-Solving Facilitation
- In-Depth Product Knowledge
- Sales support
Timeline
Customer Contact Center Representative
Principal Life Insurance
02.2016 - Current
Customer Service Representative
Athene Annuity and Life
05.2010 - 11.2015
Bachelor of Arts - General Studies
Emmaus University
Similar Profiles
Teri R. PowerTeri R. Power
Manager, Group Life & Disability at Principal Life Insurance CompanyManager, Group Life & Disability at Principal Life Insurance Company
Nick BrownNick Brown
Senior Sales Rep at Principal LifeSenior Sales Rep at Principal Life
Sophie InglisSophie Inglis
Insurance Specialist at Principal InsuranceInsurance Specialist at Principal Insurance