MELONIE LANDEROS
Laveen,AZ
Summary
Results-oriented insurance and sales professional with over 5 years in customer acquisition, inbound sales, and retention. Expertise in assessing customer needs, explaining coverage, resolving issues, and leveraging systems for effective solutions. Achieved notable sales performance, consistently ranking among the top 10 sales team members.
Overview
6
6
years of professional experience
Work History
Acquisition Specialist
State Farm
Tempe, AZ
05.2020 - 11.2025
- Built rapport with prospective customers, guiding them through the insurance acquisition process to ensure a smooth experience.
- Assessed customer needs to provide tailored insurance solutions for homes, automobiles, boats, and personal property.
- Explained insurance options and coverage details, enabling customers to make informed decisions aligned with their needs.
Billing Specialist
State Farm
Tempe, AZ
05.2020 - 11.2025
- Managed inbound sales calls, assessed customer needs, and recommended tailored insurance products and coverage options.
- Handled inbound sales calls, identified customer needs, and recommended suitable insurance products and coverage options.
- Clarified premiums, policy details, and payment options while accurately documenting customer interactions in company systems.
Retention Specialist
State Farm
Tempe, AZ
05.2020 - 11.2025
- Collaborated with customers contemplating provider changes due to high bills to identify affordable coverage options.
- Reviewed coverage options and adjusted policies to address customer concerns and support retention.
- Navigated multiple systems to review account details, explain options, and resolve customer questions.
- Assisted agents with inquiries regarding the new billing system, clarifying its functionality and charge explanations.
Education
High School Diploma -
Desert Vista High School
Phoenix, AZSkills
● Consultative Sales & Customer Acquisition
● Customer Retention & Relationship Management
● Insurance Sales & Coverage Consultation
● Customer Needs Assessment & Solutions
● Billing Support & System Troubleshooting
● Multi-System Proficiency
● Cross-Selling & Upselling Strategies
● Conflict Resolution & De-escalation
● Customer Experience & Satisfaction
● Account Management & Client Support
● Data Accuracy & Documentation
● Problem-Solving & Critical Thinking
Timeline
Acquisition Specialist
State Farm
05.2020 - 11.2025
Billing Specialist
State Farm
05.2020 - 11.2025
Retention Specialist
State Farm
05.2020 - 11.2025
High School Diploma -
Desert Vista High School