Romario Beckford
Lilliput
Summary
Hello there! My name is Romario Beckford. I am a reliable professional with extensive experience at Ocean Coral Spring - Hotel, excelling in guest service excellence and houseman expertise. Proven ability to enhance guest satisfaction through meticulous cleaning and effective team collaboration. Skilled in maintaining hygiene standards and responding promptly to guest requests, ensuring a welcoming atmosphere. I am a proud family oriented man, friendly , kind and outgoing. Guests are guaranteed a wonderful experience with me around!
Overview
5
5
years of professional experience
Work History
Houseman
Ocean Coral Spring - Hotel
Trelawny
01.2025 - Current
- Maintained cleanliness and organization in guest areas to enhance visitor experience.
- Assisted with laundry services, ensuring timely availability of fresh linens.
- Supported housekeeping staff by preparing cleaning supplies and equipment for daily tasks.
- Responded promptly to guest requests, demonstrating strong customer service skills.
- Conducted routine inspections of public areas to uphold hotel standards of hygiene and presentation.
- Collaborated with team members to streamline workflow and improve operational efficiency.
- Implemented safety protocols while handling equipment and chemicals, promoting a safe work environment.
- Trained new staff on cleaning procedures and safety measures, fostering team development and cohesion.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
- Supported a positive work culture within the housekeeping department by actively participating in team meetings and offering constructive feedback when appropriate.
- Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
- Kept building entryway glass clean and polished for professional presentation.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
- Collaborated closely with front desk staff to communicate room readiness statuses accurately, expediting turnover times for incoming guests.
- Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
- Facilitated seamless room transitions between events by quickly resetting furniture arrangements according to new event layouts.
- Filed maintenance work order forms to notify maintenance of needed repairs.
- Promoted safety within the hotel by removing hazards such as broken glass or spilled liquids from public spaces immediately upon discovery.
- Assisted in meeting room preparation, ensuring all necessary equipment and materials were readily available for guests upon arrival.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Returned emptied garbage receptacles to proper locations.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Polished fixtures to achieve professional shine and appearance.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Cashier Supervisor
Just-in Wholesale
Bobman Hill,lilliput
06.2021 - 11.2024
- Supervised cashier team, ensuring adherence to company policies and procedures
- Trained new cashiers on point-of-sale systems and customer service techniques
- Monitored cash register operations for accuracy and compliance with financial regulations
- Resolved customer inquiries and complaints, enhancing overall shopping experience
- Conducted regular audits of cash drawers to maintain accountability and minimize discrepancies
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
Education
CXC -
McGrath High School
Linstead, St.Catherine07.2021
Skills
- Initiative-taking
- Reliability and punctuality
- Cleaning techniques
- Guest room cleaning
- Cross-functional skills
- Maintenance awareness
- Guest service excellence
- Hotel operations
- Cart restocking
- Housekeeping expertise
- Room restocking
- Guest support
- Hygiene standards
- Multitasking and prioritizing
- Time management
- Interior and exterior cleaning
- Guest service and support
- Quality assurance
- Customer service
- Supply stocking
- Team support and collaboration
- Guest request response
- Meeting room preparation
- Relationship building
- Work planning and organization
- Team collaboration
- Clear communication
- Reliability
Timeline
Houseman
Ocean Coral Spring - Hotel
01.2025 - Current
Cashier Supervisor
Just-in Wholesale
06.2021 - 11.2024
CXC -
McGrath High School