Romario Dawkins
St. James,
Summary
Dedicated technician with 8+ years of experience diagnosing and repairing technical issues in field settings. Utilizes strong problem-solving skills for efficient and reliable equipment performance. Adept in industry best practices and safety protocols, ensuring high-quality service and client satisfaction. Eager to continue skill development and contribute to organizational image and branding in new opportunities.
Overview
10
10
years of professional experience
Work History
Associate Field Technician
SITA
05.2024 - Current
- Maintained detailed records of completed tasks, contributing to accurate billing practices and comprehensive project documentation.
- Enhanced customer satisfaction by providing efficient and timely support for field service tasks.
- Implemented safety protocols in field operations to ensure compliance and reduce incidents.
- Delivered excellent results under tight deadlines without sacrificing quality or cutting corners in task execution processes.
- Performed maintenance on field equipment to ensure operational efficiency.
- Diagnosed and repaired technical issues with field devices, minimizing downtime.
- Improved equipment reliability by conducting regular inspections.
- Provided technical support to field staff, aiding in quick resolution of issues.
- Conducted field tests for evaluating equipment performance and identifying areas of improvement.
Technician
Vending Solutions Ltd.
07.2022 - Current
- Ensured maximum uptime for machines, troubleshooting electrical and software-related problems.
- Boosted sales revenue with timely restocking of popular items in vending machines.
- Increased efficiency of service calls, prioritizing urgent repairs and preventative maintenance tasks.
- Assisted clients with customization requests, delivering tailored solutions for their specific needs.
- Leveraged strong communication skills to effectively convey complex technical information to non-technical customers in an easily digestible manner.
- Secured long-term client retention by proactively identifying potential issues with vending machines and providing preventive maintenance to mitigate any possible disruptions in operations.
Technician Specialist
Computer Depot Limited
02.2016 - 04.2024
- Trained junior technicians on best practices, improving overall team productivity and skill level.
- Participated in continuous learning opportunities to stay current on industry trends, enhancing personal expertise while contributing to overall company growth.
- Increased customer satisfaction by providing prompt and accurate technical support.
- Collaborated with team members to complete complex projects within established timelines.
- Enhanced system performance by conducting thorough diagnostics and implementing necessary repairs.
- Served as a subject matter expert within the technician specialist team, mentoring colleagues on advanced techniques and methodologies for troubleshooting challenging issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
Technical Support Representative
Nearshore Inbound Call Experts
01.2015 - 01.2016
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
Education
Certification - System Administration Level 3
HEART College of Innovation And Technology
Montego Bay, Jamaica01.2016
Certification - IT Essentials/Computer Repair Level 2
Kenilworth HEART Academy
Sandy Bay, Jamaica01.2013
High School Diploma -
Muschett High School
Wakefield, Jamaica06-2012
Skills
- Software implementation
- Diagnostics and troubleshooting
- Active listening
- Mac systems
- Team leadership
- Time management
- Windows Vista
- Windows XP
- Windows 7
- Windows 10
- Windows 11
- Teamwork and collaboration
- Adaptability and flexibility
- Strong critical thinking capabilities
Timeline
Associate Field Technician
SITA
05.2024 - Current
Technician
Vending Solutions Ltd.
07.2022 - Current
Technician Specialist
Computer Depot Limited
02.2016 - 04.2024
Technical Support Representative
Nearshore Inbound Call Experts
01.2015 - 01.2016
Certification - System Administration Level 3
HEART College of Innovation And Technology
Certification - IT Essentials/Computer Repair Level 2
Kenilworth HEART Academy
High School Diploma -
Muschett High School
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