Romario Hines
MA
Summary
Experienced with customer interaction, ensuring all guests feel welcomed and valued. Utilizes organizational skills to maintain smooth front desk operations and handle multiple tasks simultaneously. Track record of effective communication and problem-solving in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Representative
Hampton Inn Cape Cod
11.2019 - 11.2024
- Greeted and welcomed numerous guests, provided a positive first impression of the company in an extremely busy environment.
- Served as the main point of contact for guests responding to their needs and inquiries.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Managed a high volume of incoming calls, informing our guests about the hotel and things to do around the area.
- Assisted the housekeeping department when short handed.
Customer Care Representative
Xerox Corporation
09.2017 - 01.2019
- Provided technical support
- Troubleshot Printers
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed high call volume with exceptional professionalism and efficiency.
Technician
Regent Solutions
01.2017 - 08.2017
- Computer Repairs
- Networking
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Education
Associate of Science Degree - Management Information Systems
Montego Bay Community College
01.2017
Skills
- Great Customer Service
- Great Work Ethics
- Works Well Under Pressure
- Data Entry
- Multitasking and Organization
- Problem-solving
- Welcoming guests
- Microsoft Excel
- Microsoft Word
- Microsoft SQL Server
- Computer Networking
Certification
- CPR/AED Certification
- ServSafe Alcohol's Certification
Timeline
Front Desk Representative
Hampton Inn Cape Cod
11.2019 - 11.2024
Customer Care Representative
Xerox Corporation
09.2017 - 01.2019
Technician
Regent Solutions
01.2017 - 08.2017
- CPR/AED Certification
- ServSafe Alcohol's Certification
Associate of Science Degree - Management Information Systems
Montego Bay Community College
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