Summary
Overview
Work History
Education
Skills
Timeline
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Romeharshan Mathura

Schenectady,NY

Summary

Dynamic professional with a proven track record at Walmart, excelling in customer relations and complaint resolution. Demonstrated expertise in workplace safety and hazard identification, contributing to a positive and secure working environment. Skilled in sales support and safety auditing, achieving significant improvements in customer satisfaction and operational efficiency.

Overview

10
10
years of professional experience

Work History

Customer Service and Assets Protection

Walmart
12.2024 - Current
  • Provided exceptional support for customers, leading to increased loyalty and repeat business.
  • Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
  • Identified trends in customer feedback, suggesting opportunities for improvement or additional training needs for staff members.

Nutritionist

DSM Nutritional Products
02.2023 - Current
  • Ensured consistent product quality by conducting thorough inspections and adhering to strict food safety guidelines.
  • Contributed to workplace safety initiatives by following established protocols and reporting potential hazards promptly.
  • Facilitated clear communication among team members, fostering a positive working environment that encouraged collaboration towards common goals.
  • Collaborated with team members to complete daily tasks in a timely manner, contributing to overall operational success.

Slitting Machine Operator

Transcontinental Ultra Flex Packaging Corp
02.2015 - 02.2023
  • Improved inventory management by accurately recording material usage and maintaining an organized workspace.
  • Optimized material utilization by carefully planning cuts according to job specifications, resulting in reduced waste levels.
  • Addressed equipment malfunctions promptly, minimizing delays in production schedules and reducing overall downtime costs.
  • Demonstrated strong attention to detail when measuring materials prior to cutting them into specified widths using precision tools like micrometers or calipers.
  • Managed multiple projects simultaneously, prioritizing tasks effectively to meet tight deadlines without compromising quality standards.
  • Assisted in training new employees on proper slitting machine operation, ensuring a smooth transition into the role.
  • Ensured product quality with precise measurements and adherence to specifications during the slitting process.

Education

High School Diploma -

Mahaicony High School
Guyana
06-1990

Skills

  • Sales support
  • Complaint resolution
  • Customer relations
  • Workplace inspections

Timeline

Customer Service and Assets Protection

Walmart
12.2024 - Current

Nutritionist

DSM Nutritional Products
02.2023 - Current

Slitting Machine Operator

Transcontinental Ultra Flex Packaging Corp
02.2015 - 02.2023

High School Diploma -

Mahaicony High School

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Romeharshan Mathura