Romelle McCoy
Van Buren,MI
Summary
Motivational leader and organizational problem solver with advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused using training, monitoring, and morale-building techniques to maximize employee engagement and performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
Work History
Game Master
Breakout Escape Rooms
05.2024 - Current
- Explained company policies, game rules and safety requirements.
- Kept game and party rooms clean and neat for next guests.
- Communicated clearly and on-time to share clues and direct game actions.
- Watched guests closely to maintain current understanding of gameplay.
- Educated new players on game rules, mechanics, and strategies, enabling them to fully enjoy their gaming experience.
Camp Counselor
Ann Arbor YMCA Camp Al-Gon-Quian
06.2021 - Current
- Camp counselor
- Teaching and advising campers
- Having experience with kids different in ages
- Working during the summer.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of campers safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
- In charge of the 50+ oldest campers on camp that were consider leaders to the younger campers.
- Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
- Transported and escorted program participants to and from activities and on field trips.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
Assistant Manager
Sky Zone - Canton
04.2021 - 05.2023
- Responsible for supporting the general manager and their needs
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily operations to maintain store cleanliness and organization.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Enhanced team productivity by streamlining operational processes.
- Opening and closing the building when I was scheduled
- Hiring new employees and managing the employed
- Counting tills and delivering the days deposited
- Managing employees when under my care
- Assist customers who need any assistance.
Team Member/Cashier
Qdoba
09.2020 - 12.2020
- Making food for customers
- Providing customer service.
- Learned all required tasks quickly to maximize performance.
Education
Psychology -
University of Michigan
05.2026
Psychology -
Washtenaw Community College
05.2024
Skills
- Sales Monitoring
- Product and Service Knowledge
- Budget Management
- Performance Evaluations
- Training & Development
- Employee Development
- Recruitment and Hiring
- Project Planning
- Staff Training
- Team Leadership
- Money Management
- Social Media Management
- Childcare
- Little Food Service
- Customer Relations
- Housekeeping abilities
- Collaborative Leadership
- Social Media Promotion
- Money Handling
- Team motivation
- Product and service knowledge
- Problem-Solving
- Positive Engagement
- Effective Communication
Timeline
Game Master
Breakout Escape Rooms
05.2024 - Current
Camp Counselor
Ann Arbor YMCA Camp Al-Gon-Quian
06.2021 - Current
Assistant Manager
Sky Zone - Canton
04.2021 - 05.2023
Team Member/Cashier
Qdoba
09.2020 - 12.2020
Psychology -
University of Michigan
Psychology -
Washtenaw Community College
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