Romell Jamal Dante Layne
Queens
Summary
Dynamic Customer Service Representative with a proven track record at Pegasus Hotel Guyana, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry, I efficiently handled escalated calls, ensuring satisfactory outcomes for both clients and the organization.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Pegasus Hotel Guyana
06.2024 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Liberal Arts And Sciences
St Johns College
Georgetown Guyana01-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Pegasus Hotel Guyana
06.2024 - 05.2025
Liberal Arts And Sciences
St Johns College
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