Romelo Brown
Pensacola,FL
Summary
Detail-oriented Assistant General Manager with expertise in hotel operations and guest services. Supports front desk functions, supervises staff, and maintains brand standards. Experienced in conflict resolution and training, driving efficient daily operations. Focused on enhancing guest experiences and cultivating a collaborative team atmosphere.
Overview
5
5
years of professional experience
Work History
Front Office Manager
Hilton Pensacola Beach
Pensacola, Florida
12.2025 - Current
- Managed front desk operations and ensured smooth guest check-in processes.
- Supervised front office staff and provided training on customer service standards.
- Coordinated communication between departments to address guest inquiries effectively.
- Scheduled staff shifts to ensure adequate coverage during peak periods.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed staff about safety protocols and emergency procedures effectively.
- Collaborated with management to improve workplace safety standards and practices.
Assistant General Manager
Hilton Garden Inn Hotel
Roanoke Rapids, NC
03.2023 - 08.2025
- Maintained accurate records of employee attendance, payroll, and sales figures to support operational decision-making.
- Resolved conflicts between customers and staff members with professionalism.
- Supervise front desk agents, night auditors, housekeeping and or food & beverage teams.
- Trained and supervised front desk staff on customer service standards.
- Supervised front desk agents, night auditors, and housekeeping teams to ensure seamless guest experiences.
- Managed daily kitchen operations to ensure smooth workflow and cleanliness.
- Maintained accurate records of employee attendance, payroll, and sales figures.
- Developed safety training programs for team members and new hires.
- Educated staff on safety protocols and emergency procedures to promote a safe working environment.
Correctional Officer
NC
09.2021 - 02.2023
- Enforcing rules and maintaining order within jails or prisons is crucial.
- Oversaw daily activities of inmates in secure facilities.
- Ensured facility inspections for compliance with security and safety standards, enhancing operational integrity.
- Conducted contraband searches on inmates to uphold security protocols.
- Ensure facilities undergo inspections to comply with security and safety standards.
Education
High School Diploma - Business Administration and Computer Science
Kipp Gaston College
Gaston, NCBusiness Administration And Computer Science
North Carolina Wesleyan College
Rocky Mount, NCSkills
- Front desk management
- Front Desk Coordination
- Service recovery strategies
- Guest Incident Reporting
- Guest Communication Tools
- Hospitality Software Proficiency (eg, OnQ, PEP)
- CRM expertise
- Team Leadership & Staff Scheduling
- Conflict Resolution & Problem Solving
- Performance development
- Emergency Response Training
- Hotel Safety Procedures
- Food & Beverage Management
- Budget oversight
- Brand compliance
- Strong Work Ethic & Dependability
- Interpersonal communication
Timeline
Front Office Manager
Hilton Pensacola Beach
12.2025 - Current
Assistant General Manager
Hilton Garden Inn Hotel
03.2023 - 08.2025
Correctional Officer
NC
09.2021 - 02.2023
High School Diploma - Business Administration and Computer Science
Kipp Gaston College
Business Administration And Computer Science
North Carolina Wesleyan College