Romeo Biles
Warren,MI
Summary
A hardworking and amiable employee with experience working with an amalgam of customers. Timely and situationally aware while also dedicated to supporting productive work environments. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Displaying an Immeasurable eagerness to learn and grow.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Asset Protection Associate
Walmart
Livonia, MI
05.2023 - 09.2023
- Controlled reduction of loss inventory by protecting company assets
- Reduced inventory shrinkage by implementing effective asset protection strategies and processes; this included maintaining a friendly rapport with customers.
- Wrote reports for internal and external crime, burglary, or theft
- Reduced shrink number percentage due to various factors such as theft, damage, or administrative error
- Eliminated shrinkage costs through frequent patrolling of store departments to check for suspicious activities
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items
Sales Lead
XFINITY Store by Comcast
Westland, MI
04.2022 - 12.2022
- Enhanced client relationships through consistent communication and personalized solutions.
- Prioritized aiding customers in understanding the details of their bills
- Offered new custom plans for customers, more advantageous to their personal needs
- Enhanced client relationships through consistent communication and personalized solutions.
- Reminding and encouraging team members to pitch incentives in order to meet monthly goals
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
Amazon Fulfillment Associate
Amazon
Romulus, MI
12.2020 - 04.2022
- Streamlined order processing by implementing efficient picking and packing techniques.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
Assistant Manager
Family Dollar
Detroit, MI
06.2019 - 12.2020
- APS/ Greeter, Assistant Manager
- Ensure the safety and security of customers and team members
- Developed strong working relationships with staff, fostering a positive work environment.
- Aiding customers with finding what they need.
- Managing team members
- Security camera operation
- Prevented theft and reduced product shortage
- Maintain stockroom
Team Member
Tim Hortons
Detroit, MI
09.2018 - 12.2018
- Achieved high customer satisfaction
- Worked with crew members to ensure the delivery of efficient, high-quality service
- provided excellent customer service
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Received positive feedback from managers on performance reviews
- Followed appropriate procedures to prevent contamination
Education
High School Diploma -
Communication And Media Arts High School
Detroit, MI06.2019
Skills
- Assistant Manager Experience
- Supervising and leadership experience
- Retail Management
- Task Delegation
- Casher experience
- Sales Growth
- Food Service
- Consulting
- Retail Sales
- Negotiation
- Cleaning Experience
- Policy Enforcement
- Food Preparation
- Team motivation
- Security System Experience
- POS
- Merchandising
- Supervising and leadership experience
- Profit & Loss
- Attention to detail
- Adaptive Physical Education
- Call center experience
- Technology Skills: Microsoft Office (Word, Excel, PowerPoint; Google software and programs; NetSuite; CRM software
Objective
To obtain a position where I can utilize my skills in
customer service.
Certification
- Property & Casualty License
- Food Handler Certification
Timeline
Asset Protection Associate
Walmart
05.2023 - 09.2023
Sales Lead
XFINITY Store by Comcast
04.2022 - 12.2022
Amazon Fulfillment Associate
Amazon
12.2020 - 04.2022
Assistant Manager
Family Dollar
06.2019 - 12.2020
Team Member
Tim Hortons
09.2018 - 12.2018
High School Diploma -
Communication And Media Arts High School