Romeo Diaz-De-Leon
East Lansing,MI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Switchboard Operator
U of M Health Sparrow
06.2023 - Current
- Act as a backup agent and an escalation point for issues not resolved by a Customer Service Agent
- Using computer-based tracking tools, triage requests to the appropriate Health System team, department, or resource
- Accurately communicates the nature of the problem to designated resources ensures follow-up on patient/family/visitor contact, including logging of all correspondence
- Escalates emergency issues to appropriate leadership
- Contribute to departmental knowledge Base.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Patient Safety Assistant
Bronson Methodist Hospital
08.2022 - 06.2023
- Alerting nurses when patients need help or intervention
- Providing emotional support and companionship to patients
- Monitoring vital signs and detecting changes in the condition of patients
- Assisting patients with basic requests.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Orthopedic Technician
Bronson Methodist Hospital
08.2022 - 11.2022
- Maintained organized, neat workspace and removed all waste and debris to promote efficiency and optimal productivity.
- Multiple patient management over some time.
- Set up orthopedic fracture tables for casting procedures and applied variety of plaster and fiberglass casting, splints, braces, soft goods and skin and skeletal traction.
- Decontaminated all equipment, instruments and supplies and cleaned and stocked carts, rooms and changed linen, as required.
Education
Bachelor of Science - Interdisciplinary Health Science
Western Michigan University
Kalamazoo, MI06.2023
Skills
- Information Processing
- Conflict resolution techniques
- Compassionate patient care
- Documentation accuracy
- Critical thinking abilities
Timeline
Switchboard Operator
U of M Health Sparrow
06.2023 - Current
Orthopedic Technician
Bronson Methodist Hospital
08.2022 - 11.2022
Patient Safety Assistant
Bronson Methodist Hospital
08.2022 - 06.2023
Bachelor of Science - Interdisciplinary Health Science
Western Michigan University
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