Romeo Vasquez
Fresno,CA
Summary
Dynamic Customer Experience Advocate with a proven track record at Cymbiotika, excelling in conflict resolution and proactive problem-solving. Enhanced customer satisfaction through effective communication and strong product knowledge, while managing high-pressure situations. Recognized for consistently willing to to help and deliver exceptional service across multiple platforms.
Overview
5
5
years of professional experience
Work History
Customer Experience Advocate
Cymbiotika
12.2023 - Current
- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
- Assist customers using multiple channels within the USA and Internationally across various platforms including Recharge, Shopify, HelpFlow, and Dixa.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Warehouse Associate
Cymbiotika
05.2023 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Emergency Vaccine Support Specialist
UCSF Fresno
01.2022 - 04.2023
- Performed clinical and clerical duties efficiently and safely, including documentation and data collection using MyCaVax and EPIC systems
- Provided free healthcare services to underserved communities in Fresno County with the collaboration of Fresno County Department of Pulic Health, performing COVID tests, administering vaccinations and providing monoclonal antibody therapies.
- Performed clinical and clerical duties efficiently and safely, including documentation and data collection using MyCaVax and EPIC systems
- Conduct preventative health screenings and interacted with hundreds of patients daily during the height of the pandemic.
Online Shopper
Walmart
06.2020 - 07.2021
- Provided personalized shopping experiences for online customers, fulfilling orders accurately.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Utilized time management skills to prioritize tasks and meet tight deadlines in a high-volume environment.
- Maintained a positive attitude and customer-centric approach to ensure customer satisfaction.
Education
High School Diploma -
Clovis East High School
Clovis Ca06-2020
Skills
- Excellent communication
- Proactive team player
- Time Management
- Problem-solving abilities
- Excellent communication
- Conflict resolution
Timeline
Customer Experience Advocate
Cymbiotika
12.2023 - Current
Warehouse Associate
Cymbiotika
05.2023 - Current
Emergency Vaccine Support Specialist
UCSF Fresno
01.2022 - 04.2023
Online Shopper
Walmart
06.2020 - 07.2021
High School Diploma -
Clovis East High School
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