Romer Revollo
Rockville,MD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Assistant Branch Manager
TD Bank
04.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
Business Owner
Phase 2 Beauty Salon
06.2021 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Trained and motivated employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
Business Banker
Wells Fargo Bank, N.A.
01.2019 - 06.2021
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Maintained up-to-date knowledge of competitors' products.
Personal Banker
Wells Fargo Bank, N.A.
06.2016 - 01.2019
- Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
- Maximized branch growth through improved sales techniques and branch productivity.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Built client rapport to ensure consistent satisfaction and loyalty.
- Contacted potential clients to pursue sales.
Sales Associate Specialist
Advance Auto Parts
03.2014 - 04.2016
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Sourced qualified vendors and negotiated pricing.
- Reduced and controlled company expenses by providing customers with the appropriate merchandise.
- Exceeded sales goals by at least 110% for most marking periods.
- Effective liaison between customers and internal departments.
Sales /Canvassing Team Leader
Prince William Home Improvement
06.2012 - 03.2014
- Completed customer searches to generate new leads.
- Visited clients on-site to give benefit-oriented sales presentations.
- Responded to telephone and in-person requests for information.
- Managed route planning and travel schedule.
- Contacted satisfied customers to offer additional services.
- Resolved customer concerns promptly to maintain satisfaction.
- Trained and mentored 6-8 new sales representatives.
Education
Some College (No Degree) - Business administration
Northern Virginia Community College
Skills
- Excellent communication skills
- Articulate and well-spoken
- Strong relationship management skills
- Strategic sales knowledge
- Efficient multi-tasker
- Risk management processes and analysis
- New Business Development
- Staff Management
- Negotiation and Persuasion
- Financial Administration
- Business Marketing
- Vendor Relationship Management
- Fluent in Spanish / English
Timeline
Assistant Branch Manager
TD Bank
04.2023 - Current
Business Owner
Phase 2 Beauty Salon
06.2021 - Current
Business Banker
Wells Fargo Bank, N.A.
01.2019 - 06.2021
Personal Banker
Wells Fargo Bank, N.A.
06.2016 - 01.2019
Sales Associate Specialist
Advance Auto Parts
03.2014 - 04.2016
Sales /Canvassing Team Leader
Prince William Home Improvement
06.2012 - 03.2014
Some College (No Degree) - Business administration
Northern Virginia Community College