ROMERO YVONNE
CHURCHROCK
Summary
Results-driven professional experienced in customer service and teamwork. Proven ability to manage multiple tasks while ensuring workplace cleanliness and safety. Focused on driving customer satisfaction and operational efficiency in laundry services.
Overview
25
25
years of professional experience
Work History
Laundry Attendant
BUSY BEE LAUNDRY
2010 E HWY 66 GALLUP NM 87301
03.2026 - 03.2026
- Assisted customers with inquiries regarding services and pricing options.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Maintained cleanliness of work area and equipment to ensure safety standards.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
- Provided exceptional customer service while receiving drop-off laundry orders from guests.
Laundry Attendant
PRONTOS LAUNDRY
2422 E HWY 66 GALLUP, NM 87301
02.2026 - 03.2026
- Provided exceptional customer service while receiving drop-off laundry orders from guests.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
- Maintained cleanliness of work area and equipment to ensure safety standards.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Assisted customers with inquiries regarding services and pricing options.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
- Helped customers with choosing appropriate cleaning cycles and techniques.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Operated washers and dryers efficiently to meet customer laundry needs.
HOST/BUSSER
GARCIAS KITCHEN - THE ORGINIAL
736 CENTRAL AVE SW, ALBUQUERQUE, NM 87104
04.2022 - 07.2023
- Welcomed guests and managed seating arrangements to optimize dining flow.
- Provided detailed menu information, enhancing guest experience and satisfaction.
- Coordinated with kitchen staff to ensure timely food delivery during peak hours.
- Assisted in training new hosts on operational procedures and customer service standards.
- Maintained cleanliness and organization of host stand and waiting area for efficiency.
- Monitored wait times and communicated effectively with guests regarding table availability.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
HOST
ROUTE 66 CASINO HOTEL
14500 CENTRAL AVE SW, RIO PUERCO, ALBUQUERQUE, NM
05.2013 - 06.2013
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize table assignments and minimize wait times.
- Provided menu information and answered guest inquiries to enhance dining experience.
- Collaborated with kitchen staff to ensure timely service and food quality standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Monitored dining area for guest satisfaction, promptly addressing any concerns or requests.
CUSTODIAN
DANCING EAGLE CASINO
EXIT 108 167 CASA BLANCA RD I-40 PARAJE, NM 87007
12.2010 - 01.2011
- Maintained cleanliness and sanitation across all areas of the casino to enhance guest experience.
- Operated cleaning equipment, including floor scrubbers and vacuums, ensuring optimal functionality.
- Collaborated with team members to efficiently manage daily cleaning schedules and priorities.
- Conducted regular inspections to identify maintenance needs and reported issues to management promptly.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
KENO RUNNER
UTE MOUNTAIN CASINO
3 WEEMINUCHE DR, TOWAOC, CO 81334
05.2001 - 03.2004
- Delivered accurate Keno tickets to patrons, ensuring timely service and customer satisfaction.
- Monitored game integrity by verifying ticket sales and payouts consistently throughout shifts.
- Assisted in training new runners on operational procedures and customer service protocols.
- Collaborated with team members to maintain smooth game operations during peak hours.
- Managed large volumes of cash transactions daily, maintaining a balanced register at the end of each shift.
- Responded quickly to customer inquiries, resolving concerns efficiently and professionally.
- Assisted guests with understanding game rules and strategies, leading to higher levels of engagement and enjoyment.
Education
High School Diploma -
LAGUAN ACOMA HIGH SCHOOL
New Laguna, NM05-1994
Skills
- Workplace cleanliness
- Housekeeping support
- Customer service
- Teamwork and collaboration
- Team leadership
- Multitasking Abilities
- Active listening
- Cash handling
- Guest relations
Timeline
Laundry Attendant
BUSY BEE LAUNDRY
03.2026 - 03.2026
Laundry Attendant
PRONTOS LAUNDRY
02.2026 - 03.2026
HOST/BUSSER
GARCIAS KITCHEN - THE ORGINIAL
04.2022 - 07.2023
HOST
ROUTE 66 CASINO HOTEL
05.2013 - 06.2013
CUSTODIAN
DANCING EAGLE CASINO
12.2010 - 01.2011
KENO RUNNER
UTE MOUNTAIN CASINO
05.2001 - 03.2004
High School Diploma -
LAGUAN ACOMA HIGH SCHOOL