Romey Haddad
Glendale,AZ
Summary
Operations and client service leader with proven success in enhancing accuracy, efficiency, and customer satisfaction in high-volume logistics. Expertise in leading inbound and outbound teams, optimizing workflows, and managing multimillion-dollar inventory movements. Recognized for effective communication and decisive leadership in fast-paced, deadline-driven environments.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Manager, Fullfillment
Saddle Creek Logistics
Litchfield Park, Arizona
01.2026 - Current
- Led development of inbound receiving and outbound shipping teams, fostering cohesive operations and driving high performance.
- Oversee handling, unloading, and cross-docking of 20 trailers valued at $5.4 million, achieving 99.8% accuracy.
- Maintained on-time shipping rate within 96 hours, supporting overall delivery commitments.
- Managed back stock processing and storage to promote efficient inventory flow and placement.
- Sustained inventory accuracy rate above 98.75% across active and reserve locations, overseeing loss and compliance.
- Collaborated with cross-functional partners to streamline processes, enhancing workflow and minimizing operational delays.
Manager, Client Services
Saddle Creek Logistics
Litchfield Park, Arizona
01.2025 - 01.2026
- Directed client service operations, emphasizing communication accuracy and service excellence.
- Strengthened customer relationships through proactive issue resolution and implementing improvement initiatives that addressed client needs.
- Implemented process enhancements to boost service delivery, minimize delays, and increase visibility.
- Collaborated with inbound and outbound teams to execute customer requirements seamlessly, enhancing overall service delivery.
- Coordinated client expectations with operational capacity, ensuring workflow alignment and effective service management.
Client Services & Sales Team Lead
AZPRO
Avondale, Arizona
01.2018 - 12.2024
- Cultivated enduring client relationships, prioritizing satisfaction to foster long-term loyalty.
- Spearheaded team operations, focusing on accountability and excellence for cohesive management.
- Recruited, trained, and retained a dedicated team of account and project managers.
- Established and monitored key performance indicators, enhancing customer satisfaction through continuous evaluation.
- Crafted and delivered comprehensive training on procedures, ensuring adherence to standards and operational efficiency.
Senior Account Manager
AZPRO
Avondale, Arizona
08.2016 - 01.2018
- Cultivated lasting client alliances through proactive communication and tailored service.
- Resolved client challenges through strategic upselling of print projects, strengthening client relationships.
- Leveraged expertise in design, print production, logistics, and installation as primary resource for clients and account managers.
- Enforced deadlines across internal departments to ensure timely project execution.
Project Manager
Bluemedia
Tempe, Arizona
04.2013 - 08.2016
- Orchestrated entire project lifecycle from inception to completion with meticulous attention to detail.
- Executed high-stakes projects of significant scale and value, achieving excellent results.
- Facilitated communication between clients and departments, driving timely project delivery.
- Crafted tailored solutions for clients, enhancing satisfaction and project outcomes.
Education
Bachelor of Science - Public Relations
Northern Arizona University
Flagstaff, AZ05-2009
Bachelor of Science - Advertising
Northern Arizona University
Flagstaff, AZ05-2009
Associate of Science - Science
Maricopa Community Colleges, Phoenix College
Phoenix, AZ05-2005
Skills
- Operations management
- Project planning
- Process optimization
- Process enhancements
- Client relationship management
- Team leadership
- Problem solving
- Effective communication
- Lean
Certification
- Lean and Six Sigma - Yellow Belt Certification
- Supply Chain Manager Certification - Six Sigma Global Institute
Timeline
Manager, Fullfillment
Saddle Creek Logistics
01.2026 - Current
Manager, Client Services
Saddle Creek Logistics
01.2025 - 01.2026
Client Services & Sales Team Lead
AZPRO
01.2018 - 12.2024
Senior Account Manager
AZPRO
08.2016 - 01.2018
Project Manager
Bluemedia
04.2013 - 08.2016
Bachelor of Science - Public Relations
Northern Arizona University
Bachelor of Science - Advertising
Northern Arizona University
Associate of Science - Science
Maricopa Community Colleges, Phoenix College