MARLON REID CHRISTIE
Summary
Offering strong knowledge of business processes and the ability to coordinate department operations to achieve a set target. Looking to obtain a position in a face-paced organization to effect mutual employer and employee growth and success.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Appliance Traders Limited
06.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Operations Manager/Sales Manager
Sparkle Luxury Vacation Rental
12.2016 - 02.2020
- Ensured that annual refurbishing and renovation are done for all locations
- Planned, directed and lead projects from ideation to completion
- Interacted with internal and external stakeholders to ensure that all projects are doneaccording to plan
- Review and approve schedules and estimates
- Ensured that onsite and offsite constructions are monitored and are in compliance withbuilding and safety regulations
- Prepared all reports for directors
- Made vital decisions and drive decision making across projects
- Ensured quality construction standard and the use of proper construction techniques
- Resolved all issues and set-backs
- Routinely met with clients to ensure satisfaction
- Ensured that sales growth is constant
- Successfully develop strategies and campaigns to increase sale by 90%
- Lead the team in both departments to successfully accomplished goals and quotas
Data Entry and Telephone Operator
DeCarteret Medical Center
08.2016 - 09.2016
- Completed all assigned data entry request within the required timeline while maintainingaccuracy and high level of quality
- Contacted customers and ensure that all files are updated
- Received and process incoming calls which include obtaining, verifying and enteringcustomer information
- Secured information by completing data base back-ups
Education
Anti-Money Laundering Certificate -
2019
Betting Gaming and Lottery CommissionTeam Jamaica Certificate -
2019
HEART BeechamvilleCertificate Web Page Design -
2015
Tourism Product Development CompanyCertificate in Construction Management -
2011
NVJQ National unattached YouthCSEC Examination with distinction -
York Castle High School
2010
Skills
- SPECIAL SKILLS
- Ability to oversee budgeting, implement and review policies and procedures Microsoft office
- Suite, Project Management, Building Construction, Negotiation, Sales, Leading large teams
- Consultative Sales
- Data Entry
- Paperwork Processing
- Call Management
- Account Updating
- Complaint Resolution
- Written Communication
- Interpersonal Skills
Timeline
Customer Service Representative
Appliance Traders Limited
06.2021 - Current
Operations Manager/Sales Manager
Sparkle Luxury Vacation Rental
12.2016 - 02.2020
Data Entry and Telephone Operator
DeCarteret Medical Center
08.2016 - 09.2016
Anti-Money Laundering Certificate -
Betting Gaming and Lottery CommissionTeam Jamaica Certificate -
HEART BeechamvilleCertificate Web Page Design -
Tourism Product Development CompanyCertificate in Construction Management -
NVJQ National unattached YouthCSEC Examination with distinction -
York Castle High School
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