
Detail-oriented Sr HIMS Technician with expertise in quality assurance and effective communication. Proven ability to train and mentor team members, ensuring high standards in patient data management and operational workflows. Acting team lead for nearly 3 years supporting a team of 16+ HIMS techs. During this time, I have supported almost every function of this team to include light management responsibilities during times when the team manager was out. My responsibilities included the training of new team members including the second Sr HIMS Tech, team corrections & reeducation, quality & send back audits, and the standard Sr HIMS Tech functions such as email monitoring and the Refusals report. I have also assisted in covering monthly clinic manager check ins and still communicate with them for questions or concerns.
Training new team members and team members from sister teams, reports, communication with clinic managers, team email monitoring, refusals, quality and send back audits, HIMS folder management, Team corrections and re-education, Monthly HIMS check-in with clinic managers, team morning check-ins and volumes, supported managerial functions while leader was out.
Processed and scanned patient information into EMR system. Worked at South Campus and Cancer Center. Volunteered in Cafeteria and EVS departments during pandemic.
Managed EMR to enter and update patient data. Handled Release of Information for patients. Mentoring and supervising HIMS Tech's, trained new hires and managed workflows within the department.
Checked in patients, managed patient scheduling and appointment confirmations, answered phones, processed payments, pulled and filed charts.
Pulled chart for upcoming appointment, released medical records, filed chart back and purged outdated files.