Romika Gogna
Jersey City,NJ
Summary
Dedicated college student looking to develop public communication skills further and obtain a position that would allow for interactions with consumer demands and how they are met.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Walgreens
09.2024 - Current
- Filling prescriptions for customers into the system based on doctor’s refill orders
- Customer interactions with questions regarding vaccines, medicine, processing transactions and handling insurance coverages
- Inventory management with merchandising tasks, including restocking shelves and organizing displays
- Providing satisfactory customer service, knowledge and good communication skills
Customer Service Associate
Walgreens
04.2021 - 08.2024
- Processed cash and credit transactions accurately, maintaining high cash handling accuracy
- Assisted with merchandising tasks, including restocking shelves and organizing displays
- Collaborated with team members to maintain a clean and organized store environment
- Completed training programs to enhance product knowledge and improve customer service skills
- Provided exceptional customer service by addressing inquiries, and resolving issues promptly
- Demonstrated knowledge of Walgreens' products, promotions, and policies to ensure a positive shopping experience
Computer Lab Consultant
Rutgers University
09.2023 - 05.2024
- Provided prompt assistance to users via phone, email, and in-person interactions.
- Utilized troubleshooting skills to resolve software and hardware issues.
- Assisted walk-in users with various technical needs, ensuring satisfaction.
- Maintained cleanliness and organization of the computer lab.
Babysitting
Shalu Sharma
06.2018 - 03.2021
- Oversee the safety and well-being of all children
- Adhere to all schedules
- Provide meals at scheduled times
- Engage children in healthy educational and developmental activities
- Conduct yourself as a person of authority and worth
- Keep a safe and clean care environment
Education
Engineering School of Arts and Sciences -
Rutgers
Newark, New JerseyWilliam L Dickinson High School
Jersey City, New JerseyBusiness & Information Systems -
NJIT
Newark, New Jersey09.2024
Skills
- Proficient in HTML, Microsoft applications, and Google applications
- Efficient with computers
- Proven leadership skills involving managing, developing and motivating teams to achieve their objectives
- Project management
- Adaptability to different environments
- Capacity to handle criticism and hard people
- Problem solver and troubleshooting skills
- Ability to stay composed when faced with unexpected challenges
- Confidence in decision-making ability
- Fluent in Hindi, English and Punjabi
Timeline
Pharmacy Technician
Walgreens
09.2024 - Current
Computer Lab Consultant
Rutgers University
09.2023 - 05.2024
Customer Service Associate
Walgreens
04.2021 - 08.2024
Babysitting
Shalu Sharma
06.2018 - 03.2021
Engineering School of Arts and Sciences -
Rutgers
William L Dickinson High School
Business & Information Systems -
NJIT
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