ROMIKO SABARA
Dallas,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
toyota motor sales
Dallas , TX
2022.06 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Washington Federal Bank
Everett , WA
2019.04 - 2022.02
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Bachelor of Arts - Business Management
University For Development Studies
Ghana2014-04
Skills
- Assertiveness
- CRM software proficiency
- Customer satisfaction measurement
- Scheduling
- Paperwork Processing
- Data Entry
- Complaint resolution
- Account updating
- Call Management
- Data Collection
- Inbound and Outbound Calling
- Product Knowledge
- Warranty Service
- Conflict Mediation
- Conflict Resolution
- Team Development
- Call Center Operations
Timeline
Customer Service Representative
toyota motor sales
2022.06 - Current
Customer Service Representative
Washington Federal Bank
2019.04 - 2022.02
Bachelor of Arts - Business Management
University For Development Studies
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