Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROMIKO SABARA

Dallas,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

toyota motor sales
Dallas, TX
06.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Customer Service Representative

Washington Federal Bank
Everett, WA
04.2019 - 02.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Bachelor of Arts - Business Management

University For Development Studies
Ghana
04-2014

Skills

  • Assertiveness
  • CRM software proficiency
  • Customer satisfaction measurement
  • Scheduling
  • Paperwork Processing
  • Data Entry
  • Complaint resolution
  • Account updating
  • Call Management
  • Data Collection
  • Inbound and Outbound Calling
  • Product Knowledge
  • Warranty Service
  • Conflict Mediation
  • Conflict Resolution
  • Team Development
  • Call Center Operations

Timeline

Customer Service Representative

toyota motor sales
06.2022 - Current

Customer Service Representative

Washington Federal Bank
04.2019 - 02.2022

Bachelor of Arts - Business Management

University For Development Studies
ROMIKO SABARA