Romina Karbalaei
Lynnwood
Summary
Achieved high levels of customer satisfaction by effectively managing insurance billing and claims processing. Enhanced patient communication to foster trust and loyalty. Maintained meticulous data entry practices, ensuring strict adherence to HIPAA compliance.
Overview
9
9
years of professional experience
Work History
Optician & Insurance Billing Specialist
Pearle Vision
09.2021 - Current
- Submitted and managed insurance claims for VSP, EyeMed, Medicaid, and private providers
- Verified eligibility, handled pre-authorizations, and followed up on denials
- Maintained accurate EMR records and ensured HIPAA compliance
- Assisted patients with frame selection and lens fitting
Sales Representative
Quality Water
05.2019 - 12.2020
- Recommended solutions based on client needs
- Managed follow-ups and customer retention
Demo Specialist
Sam’s Club
09.2016 - 05.2019
- Conducted product demos and customer engagement
Education
Business & Communication Coursework
San Jacinto College
Houston, TXBachelor's Degree - Fine Arts
Iran Art College
IranBusiness Undergrad - Business And Managerial Economics
Edmonds College
Lynnwood, WASkills
- Achieved timely resolution of insurance claims, improving overall billing cycle efficiency Enhanced client satisfaction through effective communication regarding billing issues Implemented process improvements that reduced billing errors significantly
- Achieved high client satisfaction by facilitating seamless enrollment in VSP, EyeMed, and Medicaid programs Enhanced application processing speed through effective collaboration with team members Improved documentation accuracy, leading to reduced processing errors
- Conducted regular audits and training sessions to promote HIPAA compliance and enhance organizational awareness of privacy protocols
- Maintained high standards of data integrity while entering information at a rate of over 60 words per minute
- Managed customer interactions to ensure a positive experience and foster long-term relationships
- Achieved seamless project execution by leveraging remote tools like Zoom, Slack, and Trello for effective communication and task management Enhanced team collaboration through strategic use of technology, resulting in improved project outcomes and timely deliverables
- Achieved improved workflow efficiency by leveraging Microsoft Office applications for project documentation and communication Enhanced team collaboration through the creation of visually engaging presentations and reports Contributed to successful project outcomes by maintaining organized data and schedules
- Achieved improved team collaboration through effective deployment of Google Suite tools Enhanced project efficiency by optimizing document sharing and communication processes Fostered a culture of continuous learning by providing resources and support for Google application usage
- Enhanced project outcomes by effectively using Canva to create compelling visual content Achieved improved team collaboration through strategic use of Canva's design tools Boosted marketing campaign success by delivering impactful designs using Canva
- Translated and interpreted content between English and Farsi to ensure clarity and accuracy in messaging
Timeline
Optician & Insurance Billing Specialist
Pearle Vision
09.2021 - Current
Sales Representative
Quality Water
05.2019 - 12.2020
Demo Specialist
Sam’s Club
09.2016 - 05.2019
Business & Communication Coursework
San Jacinto College
Bachelor's Degree - Fine Arts
Iran Art College
Business Undergrad - Business And Managerial Economics
Edmonds College