Summary
Overview
Work History
Education
Skills
Certification
Professional References
Knowledgeable Applications
Reading, Writing and Teaching
Timeline
Generic

Romma Hall

Duncanville,TX

Summary

To work in a challenging position, allowing full access of experience, training, and proven abilities. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Dedicated Dispatcher knowledgeable about training employees, coordinating work schedules and updating dispatch logs. Consistently looking for ways to improve efficiency and optimize procedures. Offers excellent communication skills combined with active listening expertise.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Lead Dispatcher

First Management Services LLC
08.2020 - 02.2024
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
  • Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Enhanced communication between field personnel and dispatch team by establishing clear protocols and utilizing effective communication.
  • Recorded and secured archives of customer requests, services performed, and other dispatch information to maintain accurate records and appropriate filing systems.
  • Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
  • Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.

Substitute School Bus Driver

DUNCANVILLE ISD
08.2018 - 01.2019
  • Job was to successfully complete given task of varied routes for Special Need to Regular Education Students to and from home to school and back.

School Bus Driver

DALLAS COUNTY SCHOOLS
03.2006 - 01.2018
  • School Bus Driver for all types of students from TAPPS (Teenage Pregnant and Parenting Students) to Special Need (i.e., autistic and behavioral etc.) students. As well as safely transport Regular education students.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.

Education

High School Diploma -

Amarillo High School
Amarillo, TX
02.1976

Medical Insurance Billing And Coding

Mountainview College
Dallas, TX

Skills

  • Type 45 – 50 wpm
  • Procurement
  • Payroll
  • Scheduling
  • HR Entailment
  • Filing
  • Fax
  • Billing and Coding
  • Administration
  • Management
  • Author
  • Quick Decision Making
  • Prioritizing calls
  • Motivational Skills
  • Incident Reporting
  • Delegating Work
  • Policy Enforcement
  • Verifying coverage
  • Dispatching procedures
  • Customer Relations
  • Dispatch Coordination
  • Stress Tolerance
  • Schedule Coordination
  • Communication Equipment Operation
  • Customer Relationship Management

Certification

  • Therapon Counselor
  • Anatomy & Physiology
  • Medical Terminology
  • Medical Billing and Coding I
  • Fitness Certifications of various kinds
  • CPR
  • School Bus
  • Licensed and Ordained Minister of the Gospel

Professional References

  • Sabrina Moses
  • Ms. Dorothy Calhoun
  • Min. Kenneth Coleman
  • Karen Davis

Knowledgeable Applications

  • Windows 08
  • MicroSoft Word
  • Excel 97
  • PowerPoint 97
  • Word Perfect 6.0
  • PBX
  • Internet Explorer 07
  • Keyboard Operator of 100 Lines
  • Word Processor

Reading, Writing and Teaching

Over the years reading has been a positive pass time which has led to writing an Online Book about Communication with Students on Transportation namely, a school bus. The writing of my first book about my Faith generated quotable quotes which have been used repeatedly by Co-workers and associates. None of my writings have been published or sold; however, in time, that is my ultimate goal for my writing.


I feel my writings, teaching and care for people will make a difference in any place of business.

Timeline

Lead Dispatcher

First Management Services LLC
08.2020 - 02.2024

Substitute School Bus Driver

DUNCANVILLE ISD
08.2018 - 01.2019

School Bus Driver

DALLAS COUNTY SCHOOLS
03.2006 - 01.2018

High School Diploma -

Amarillo High School

Medical Insurance Billing And Coding

Mountainview College

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Romma Hall