ROMMEL FERNANDO
Sherman Oaks,CA
Summary
Dedicated Account Manager professional with knowledge in digital media and providing excellent customers service. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Account Manager
Deluxe Entertainment Services Group
05.2018 - 07.2024
- Built strong relationships and became trusted advisor for content partners and customer stakeholders.
- Managed over 20 accounts including major studios such as WB, Paramount, Sony, Disney, and Universal.
- Liaised between customer and internal teams to ensure project requirements were executed effectively and efficiently.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Prepared client budgets by reviewing client billing and managing monthly invoices.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Maintained 100% in OTD for year 2022, previous year was 97%.
- Produced 1.5M+ in revenue for year 2023 with several key accounts, including Disney+.
- Onboarded new content providers to help increase client revenue.
Sales Associate
Nuance Communications
09.2015 - 01.2018
- Increased sales revenue by building strong customer relationships and upselling additional products.
- Added an average of 20 new clients per month, with an increase in revenue by $10K.
- Diagnosed and resolved technical challenges for customers to facilitate online order process.
- Maintained between 95% and 100% in client satisfaction over a two-year period.
- Analyzed online sales data and developed action plans to improve margin, revenue and processes.
Sales Representative
T-MOBILE
08.2009 - 08.2011
- Recognized for consistently being a top performer in sales and for providing excellent customer service.
- Produced 15K in sales per month by upselling products and services per transaction.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Certificate - Full Stack Web Developer
UCLA Extension
Los Angeles, CA2018
Certificate - Audio Engineering
The Conservatory Of Recording Arts & Sciences
Gilbert, AZ2012
Skills
- Strong written and verbal communication
- Organization and Planning
- Business Development
- Database Management
- Customer Satisfaction
- Account development
Timeline
Account Manager
Deluxe Entertainment Services Group
05.2018 - 07.2024
Sales Associate
Nuance Communications
09.2015 - 01.2018
Sales Representative
T-MOBILE
08.2009 - 08.2011
Certificate - Full Stack Web Developer
UCLA Extension
Certificate - Audio Engineering
The Conservatory Of Recording Arts & Sciences
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