Romona Mitchell
Lawton,OK
Overview
11
11
years of professional experience
Work History
Home Health Aide
Treasure Services Inc
Port Arthur, TX
08.2025 - Current
- Make sure patients are safe within their homes
- Administer prescribed medications to patients
- Run errands for the patients
- Prepare meals and help with hygiene
- Set up transportation rides for doctor appointments
Group Home Aide
Community Access Inc.
Lawton, OK
12.2023 - 06.2025
- Commute mental health patients back and forth to appointments
- Make sure patients are safe within their homes
- Administer prescribed medications to patients
- Make sure medications are counted for all patients at beginning and end of shift
- Prepare meals and help with hygiene
CMS Contractor GS II
Serco
Lawton, OK
12.2018 - 04.2023
- Verify financial and identification documents for Healthcare Marketplace approval.
- Process documents and send out consumer case notifications.
- Perform notification phone calls.
- Evaluate Marketplace applications and pair sent in documents to correct application and department.
Card Service Representative
Fort Sill National Bank
Lawton, OK
06.2018 - 11.2018
- Aided cardholders with account questions, billing transactions, financial plans and promotions
- Assisted customers with credit line increases/decrease inquiries, disputes and account education
- Effectively collaborated with clients in resolving credit card disputes, written or verbal
- Keyed payments directly into customers’ accounts, adhering to customer and company specifications
- Maintained and exceeded company's established quality, compliance, and customer service standards
- Documented each customer's account accessed with information provided including results of the call
Customer Service Representative
Conns Corporate Office
Beaumont, TX
12.2016 - 08.2017
- Provided customers with product and service information
- Identified, researched, and resolved customer issues using the computer system
- Followed-up on customer inquiries not immediately resolved
- Completed call logs and reports
- Reviewed and researched billing issues and contract agreements with clients
- Extend Loan agreements
- Explain contracts to customers
- Debt collector and set-up payment arrangements when in default
Customer Service Consultant (Temporary)
Sutherland Global
Houston, TX
01.2016 - 05.2016
- Ensured security and confidentiality of patient's information complied with HIPAA
- Provided medical records and reports, audited medical document for accuracy to be filed with Veterans Choice
- Answered phones and assisted patients with answers regarding Veterans Choice
- Make appointment for Veterans after authorization was secured
- Completed a minimum of 50 audits per day
Timeline
Home Health Aide
Treasure Services Inc
08.2025 - Current
Group Home Aide
Community Access Inc.
12.2023 - 06.2025
CMS Contractor GS II
Serco
12.2018 - 04.2023
Card Service Representative
Fort Sill National Bank
06.2018 - 11.2018
Customer Service Representative
Conns Corporate Office
12.2016 - 08.2017
Customer Service Consultant (Temporary)
Sutherland Global
01.2016 - 05.2016