Romuald James
Orlando,FL
Summary
Hospitality professional who strives for excellence. Enthusiastic, resourceful and loves challenges. Enjoys working in a progressive environment where one can contribute to the sustainable growth of the organization and to provide expertise to the company with a mutually fruitful relationship and promising career. With more than 10 years experience in the Hospitality Industry, coupled with extraordinary communicative, analytical and problem solving skills,
Overview
17
17
years of professional experience
Work History
Reservations Manager
Zoëtry Marigot Bay St. Lucia
11.2021 - Current
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed team of reservation agents, ensuring high-quality service and accurate bookings.
- Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
- Streamlined reservation processes for increased efficiency and improved guest experience.
Reservations Supervisor
Marigot Bay Resort and Marina
12.2013 - 11.2021
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Handled billing information over phone.
- Analyzed reservation trends and provided recommendations for strategic planning purposes.
HR/Administrative Assistant
Unique Vacations St. Lucia Ltd
05.2007 - 08.2011
- Updated and maintained employee attendance records.
- Enhanced onboarding experience for new hires through well-organized orientation sessions and timely completion of paperwork.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Participated in recruitment and selection process for new hires.
Education
Accounting And Business Management
Sir Arthur Lewis Community College
Saint Lucia01.2001
High School Diploma -
St. Marys College
Saint Lucia01.1998
Skills
- Hospitality Industry
- Problem Resolution
- Teamwork and Collaboration
- Business Correspondence
- Microsoft Office
- Operating Systems
- Customer Service
- Written Communication
- Proficient in English
- Research and analysis
Timeline
Reservations Manager
Zoëtry Marigot Bay St. Lucia
11.2021 - Current
Reservations Supervisor
Marigot Bay Resort and Marina
12.2013 - 11.2021
HR/Administrative Assistant
Unique Vacations St. Lucia Ltd
05.2007 - 08.2011
Accounting And Business Management
Sir Arthur Lewis Community College
High School Diploma -
St. Marys College
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