Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
Lodging and Leisure LLC
Gulfport, MS
06.2017 - 02.2024
Recruited, interviewed and hired qualified staff for open positions.
Tracked monthly sales to generate reports for business development planning.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Designed sales and service strategies to improve revenue and retention.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Established and maintained effective communication with staff members to ensure efficient operations.
Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
General Manager /Catering Director
Gulf Coast Restaurants, LLC
Gulfport, MS
09.2005 - 06.2017
Scheduled staff shifts while optimizing labor costs effectively.
Managed daily operations in high volume, fast-paced restaurant.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Delegated work to staff, setting priorities and goals.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Assisted with hiring decisions, including interviewing potential candidates.
Implemented cost control measures to reduce waste and expenses.
Education
Associate of Science - Business Administration And Management
Louisiana State University At Shreveport
Shreveport, LA
04-1986
Skills
Business Administration
Service Quality Improvement
Schedule Management
Staff Supervision
P&L Management
Expense Control
Sales
Customer Relationship Management
Team Leadership
Staff Development
Employee Scheduling
Problem Resolution
Certification
Serv Safe Certified
TAPS Certified
CARES Certified
Trainings
Paycom - Scheduling and Payroll
Focus - Point of Sale
Sabre/Synxis
Booking.com/Expedia - Reservations
Timeline
General Manager
Lodging and Leisure LLC
06.2017 - 02.2024
General Manager /Catering Director
Gulf Coast Restaurants, LLC
09.2005 - 06.2017
Associate of Science - Business Administration And Management
Louisiana State University At Shreveport
Serv Safe Certified
TAPS Certified
CARES Certified
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