Ron Craven
Long Beach,MS
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
Lodging and Leisure LLC
Gulfport , MS
2017.06 - 2024.02
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Designed sales and service strategies to improve revenue and retention.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
General Manager /Catering Director
Gulf Coast Restaurants, LLC
Gulfport , MS
2005.09 - 2017.06
- Scheduled staff shifts while optimizing labor costs effectively.
- Managed daily operations in high volume, fast-paced restaurant.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Delegated work to staff, setting priorities and goals.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assisted with hiring decisions, including interviewing potential candidates.
- Implemented cost control measures to reduce waste and expenses.
Education
Associate of Science - Business Administration And Management
Louisiana State University At Shreveport
Shreveport, LA1986-04
Skills
- Business Administration
- Service Quality Improvement
- Schedule Management
- Staff Supervision
- P&L Management
- Expense Control
- Sales
- Customer Relationship Management
- Team Leadership
- Staff Development
- Employee Scheduling
- Problem Resolution
Certification
- Serv Safe Certified
- TAPS Certified
- CARES Certified
Trainings
- Paycom - Scheduling and Payroll
- Focus - Point of Sale
- Sabre/Synxis
- Booking.com/Expedia - Reservations
Timeline
General Manager
Lodging and Leisure LLC
2017.06 - 2024.02
General Manager /Catering Director
Gulf Coast Restaurants, LLC
2005.09 - 2017.06
Associate of Science - Business Administration And Management
Louisiana State University At Shreveport
- Serv Safe Certified
- TAPS Certified
- CARES Certified
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