Ron Cross Jr
Baltimore,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Service Representative
Precision Garage Door
Baltimore, MD
07.2023 - Current
- Troubleshot issues during the installation process, making adjustments or repairs as needed to ensure proper functionality of garage door systems
- Replace or repair parts to make doors safely operational or sold new garage doors
- Readily used GPS devices for navigation
- Processes payments and generates invoices on-site.
Lead Driver/Supervisor
Amazon
Baltimore, MD
10.2021 - 07.2023
- Led a team of 12 delivery drivers in the efficient and timely completion of daily routes, ensuring on-time deliveries to customers
- Performed overnight deliveries to multiple designated US Postal Offices throughout surrounding area (Pennsylvania, Delaware, NJ, VA, WV, DC and Maryland)
- Developed strong relationships with key clients through regular communication and exceptional service, resulting in increased repeat business
- Regularly communicate with dispatch of any delays or updates during 12+ hour shift
- Safely operated air brake and lift gate equipped 26' box trucks in various weather conditions in accordance with company, state and federal DOT regulations & traffic laws
- Managed inventory control processes, accurately tracking and reconciling product quantities to minimize discrepancies
- Maintained a clean driving record with zero accidents or traffic violations throughout tenure as lead delivery driver
- Trained new delivery drivers on company policies, procedures, and safe driving practices to ensure adherence to quality standards
- Served as the main point of contact for customer inquiries or concerns regarding deliveries, providing prompt resolutions and maintaining high levels of customer satisfaction
- Demonstrated excellent time management skills by consistently meeting tight deadlines for same-day or rush deliveries.
Team Driver
Amazon
Bellmawr, NJ
01.2020 - 01.2021
- Inspected, reported and safely drive company vehicles in accordance with company and state regulations
- Navigated multiple delivery routes through the day independently
- Consistently monitored navigation systems for any delivery updates such as but not limited to: route changes; customer instructions; time-sensitivity
- Operated company electronic equipment and software to plan and meet delivery schedules
- Documented maintenance and maintained vehicle cleanliness
- Communicated with customers and client representatives throughout the shift
- Located, scanned and loaded truck according to route selection.
Logistics Operations Specialist
Amazon
Swedesboro, NJ
10.2019 - 01.2020
- Accurately scanned and labeled products using handheld devices to ensure proper inventory tracking
- Operated pallet jacks and maneuvered carts, cages and mobile racks with large merchandise for loading
- Regularly lifted up to 80lbs
- Assisted in the development and implementation of standard operating procedures (SOPs) for logistics processes
- Prepared shipping labels, packing lists, and bills of lading accurately and efficiently
- Utilized warehouse management system to track and monitor inventory movement.
Delivery Specialist
Allied Shipping and Packaging
Dayton, OH
01.2018 - 10.2019
- Provided exceptional customer service by addressing inquiries, resolving complaints, and handling delicate items with care
- Delivered FDA approved Medical, Industrial/Manufacturing and Aerospace private-label equipment to restricted military and government facilities daily
- Operated dock height 26' box truck with air brakes
- Maintained clean driving record, security clearance and DOT logs to deliver to secure government facilities regularly
- Assisted in warehouse operations when not making deliveries by organizing inventory or preparing orders for shipment.
Quality Control Inspector
Fuyao Glass America
Dayton , OH
08.2015 - 10.2016
- Meticulously inspected products for defects and conformance to customer specifications under strict adherence to industry SOPs.
- Developed corrective action plans based defects found from investigations and audits.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Proficient in OSHA regulations and QMS including ISO, QS, and VDA.
- Employed Microsoft Office Software: Word; Excel; Power to compile, file and archive inspection records.
- Implemented geometry, algerbra along with various measuring equipment: gauges; calipers; micrometers and rulers to ensure glass requirements.
Education
National Institute of Automotive Service Excellence ASE & National Automotive Technicians Education NATEF - Automotive Technology
Job Corps Academy
Edison, NJ01.2010
Civil Engineering
United States Air Force
Fort Leonard Wood, MO04-2006
High School Diploma - College Prep
Deptford Township High School
Deptford, NJ05.2002
Skills
- Commercial Driver
- Customer Relations
- Data and Programming Analysis
- Database Management
- Cultural Competence
- Mathematics Proficient
- Collaborative
- Reliable
Timeline
Service Representative
Precision Garage Door
07.2023 - Current
Lead Driver/Supervisor
Amazon
10.2021 - 07.2023
Team Driver
Amazon
01.2020 - 01.2021
Logistics Operations Specialist
Amazon
10.2019 - 01.2020
Delivery Specialist
Allied Shipping and Packaging
01.2018 - 10.2019
Quality Control Inspector
Fuyao Glass America
08.2015 - 10.2016
National Institute of Automotive Service Excellence ASE & National Automotive Technicians Education NATEF - Automotive Technology
Job Corps Academy
Civil Engineering
United States Air Force
High School Diploma - College Prep
Deptford Township High School