Ron Jettmar
Waynesboro,PA
Summary
Reliable and upbeat customer service specialist with over 45 years experience in the work force promoting customer loyalty, recovery and satisfaction. Knowledgeable about product merchandising, payment processing and cleaning associated with food service. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Have held management positions in mostly 4 and 5 star dining and resort establishments as well as retail grocery to include receiving and management training.
Overview
6
6
years of professional experience
Work History
Meat & Seafood Lead Associate
Martins Grocery Store
07.2020 - Current
- Order product daily using hand held computer.
- Set up service case daily with fresh attractive product.
- Mark down close to sell by date items to avoid shrink.
- Train and assign daily duties to associates.
- Kept meat & seafood dept. cleaned and sanitized to preserve products and protect safety of guests.
- Checked quality of products and removed expired items.
- Cleaned and sanitized equipment, tools and work surfaces.
- Assisted customers with product selection by making recommendations and suggestions.
- Increased sales by explaining characteristics and providing serving suggestions for various meat & seafood items.
- Interacted with customers to foster loyalty and satisfaction.
- Handled specialty seafood items for packaging and display.
- Followed written recipes to prepare prepackaged seafood meals.
- Created hospitable shopping experience by merchandising and stocking products and specialty items.
- Stocked merchandise, clearly labeling items, and arranging according to store plan.
Lead Receiver
Martins Grocery Store
07.2020 - Current
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged goods back to recall center.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Server/Bartender
Orchards Restaurant
06.2019 - 07.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits. Serv Safe certified.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server/Bartender
Bavarian Inn & Lodge
06.2018 - 06.2019
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Some College (No Degree) - Restaurant And Food Services Management
Shepherd University
Shepherdstown, WVSkills
- Cost Control
- Sanitation Procedures
- Customer Service
- Vendor Relations
- Inventory Management
- Conflict Resolution
- Labeling Requirements
- Order Processing
- Waste Reduction
- Regulatory Compliance
- Food Safety Compliance
- Staff Training
- Team Leadership
- Rotating Products
- Maintaining Freshness
- Food Safety Understanding
Timeline
Meat & Seafood Lead Associate
Martins Grocery Store
07.2020 - Current
Lead Receiver
Martins Grocery Store
07.2020 - Current
Server/Bartender
Orchards Restaurant
06.2019 - 07.2020
Server/Bartender
Bavarian Inn & Lodge
06.2018 - 06.2019
Some College (No Degree) - Restaurant And Food Services Management
Shepherd University
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