Mikaila Donahue
Martin's Bakery Associate
Greencastle,PA
Summary
Reliable and personable professional with 7 years of experience in customer service, including fast-paced environments. Adept at building strong relationships with customers, resolving issues efficiently, and delivering a positive member experience. Skilled in multitasking, managing confidential information, and working collaboratively to support team goals. Recognized for consistent professionalism, attention to detail, and a strong work ethic.
Overview
7
7
years of professional experience
Work History
Bakery Associate
Martins Grocery Store
04.2022 - Current
- Assisted in daily baking operations, ensuring product quality and consistency.
- Maintained cleanliness and organization of workstations to adhere to health standards.
- Collaborated with team members to streamline production processes and reduce downtime.
- Monitored inventory levels, restocking supplies as needed to support efficient workflows.
- Implemented improvements in display presentations to enhance customer engagement and sales.
- Resolved customer inquiries regarding bakery products, providing excellent service experiences.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Server
Mi Tierra Linda
01.2019 - 01.2022
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Efficiently managed food and beverage orders, maintaining accuracy and timely delivery to enhance dining experience.
- Trained new staff on menu offerings and service standards, fostering a collaborative team environment.
- Collaborated with kitchen staff to ensure smooth operations during peak hours, minimizing wait times for guests.
McDonald's Associate
McDonald's
03.2018 - 12.2018
- Supervised team members to ensure adherence to food safety and quality standards.
- Trained new employees on operational procedures, enhancing overall team efficiency.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Implemented customer service protocols, increasing satisfaction ratings during peak hours.
Education
James Buchanan High School
Mercersburg, PASkills
- Customer Service
- Conflict Resolution
- Cash Handling
- Problem Solving
- Time Management
- Multitasking
- Team Collaboration
- Professional Communication
- Attention to Detail
- Adaptability
- Active Listening
- Positive Attitude
- Relationship Building
- Task Prioritization
- Call Handling
- POS and Register Operations
- Confidential Information Handling
- Food safety management
- Dough processing expertise
- Comprehensive ingredient understanding
- Hygiene protocols
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bakery Associate
Martins Grocery Store
04.2022 - Current
Server
Mi Tierra Linda
01.2019 - 01.2022
McDonald's Associate
McDonald's
03.2018 - 12.2018
James Buchanan High School
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