Summary
Overview
Work History
Education
Skills
Timeline
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Ron Munson

Puyallup,WA

Summary

Retired Union Representative with proven negotiation and customer service skills at Teamsters Local 313, enhancing member satisfaction through effective communication and problem-solving. Successfully facilitated training sessions and developed impactful materials, fostering strong relationships and collaboration. Recognized for attention to detail and reliability in contract administration, driving positive outcomes for union members and management teams. Was a member of the Executive Board as a Trustee and Recording Secretary. Chaired the Harstine Island Camping Ground, Annual Golf Tournament and College Scholarships Committees. Looking for a Part Time opportunity in a vibrant environment. Interested in event staffing responsibilities including security and customer service duties.

Overview

29
29
years of professional experience

Work History

Union Representative

Teamsters Local 313
05.2015 - 07.2025
  • Conducted negotiations between union members and management to address employee concerns.
  • Conducted organizing training sessions for union members on workers' rights and benefits.
  • Facilitated communication between employers and union members to ensure transparent information flow.
  • Prepared documentation for contract proposals to enhance member benefits and protections.
  • Helped develop informational materials for members regarding union activities and resources available.
  • Strengthened relationships with employers by maintaining open lines of communication and fostering mutual respect.
  • Served as mediator between management teams and employees during disputes to reach mutually beneficial resolutions while preserving positive working relationships.
  • Mentored new union representatives by sharing best practices, providing guidance, and offering feedback to help them excel in their roles.
  • Enhanced union members'' satisfaction by addressing their concerns and resolving grievances in a timely manner.
  • Gathered feedback from members regarding workplace issues to inform union strategies.

Customer Service

United Parcel Service, UPS
03.1996 - 04.2015
  • Provided exceptional customer service, assisting with vehicle issues and inquiries.
  • Increased repeat business through exceptional customer service and followups.
  • Provided excellent customer service to customers and accounts.
  • Received consistent excellent feedback on work quality and customer service.
  • Provided exceptional customer service, resolving issues promptly and exceeding expectations.
  • Trained new hires on customer service policies and procedures.
  • Assisted customers by providing exceptional customer service and processing transactions.
  • Greeted customers and provided outstanding customer service.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Trained new cafe workers in sales, customer service, and safety.

Education

Bachelor of Arts - Communications

Central Washington University
Ellensburg, WA
06-1992

Skills

  • Effective negotiation
  • Meeting facilitation
  • Business correspondence writing
  • Contract administration
  • Teamwork
  • Relationship building
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Multitasking skills
  • Attention to detail
  • Listening skills
  • Reliability
  • Excellent communication
  • Team collaboration
  • Effective communication

Timeline

Union Representative

Teamsters Local 313
05.2015 - 07.2025

Customer Service

United Parcel Service, UPS
03.1996 - 04.2015

Bachelor of Arts - Communications

Central Washington University

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Ron Munson