RON REDD
Summary
Technical Support professional with extensive training in mobile devices, networking, and cloud computing. Expertise in troubleshooting and guiding users through complex technical issues, ensuring minimal disruptions and high customer satisfaction. CompTIA A+ certified, with a commitment to continuous improvement and collaboration in IT support environments.
Overview
13
13
years of professional experience
Work History
Technical Support Specialist, Apprenticeship
Training Employment Solutions, Inc.
Wheat Ridge
12.2024 - Current
- Completed structured technical training in mobile devices, networking, and computer hardware to build comprehensive technical foundation.
- Gained hands-on experience with operating systems, virtualization, and cloud computing concepts to enhance technical skills.
- Developed foundational knowledge in security, software troubleshooting, and IT operational procedures.
- Trained for and obtained CompTIA A+ certification.
- Participated in professional development and soft skills training to improve communication, teamwork, and workplace readiness.
Technical Support Representative
Comcast
Fort Collins
04.2017 - 02.2018
- Delivered phone and chat support for internet, TV, and phone services, resolving customer connectivity, equipment, and account settings issues to enhance user experience.
- Walked customers step-by-step through installation, configuration, and usage of services and equipment.
- Instructed customers on best practices to prevent recurring issues, contributing to increased customer satisfaction.
- Documented each customer interaction, troubleshooting steps, and resolutions in ticketing systems for future reference and knowledge sharing.
Insurance Producer and Representative
USAA / TTEC
Greeley
01.2016 - 01.2017
- Guided customers in selecting insurance products tailored to their needs and risk profiles, enhancing customer satisfaction.
- Clearly explained coverage details, policy options, premiums, and terms to ensure informed decisions.
- Processed insurance applications, policy changes, and updated customer information in internal systems, ensuring accuracy and compliance.
- Adhered to regulatory and company compliance requirements while delivering high-quality customer service.
Technical Support Representative
TiVo / Qualfon
Fort Collins
01.2013 - 01.2016
- Delivered technical support for TiVo devices and services through phone and chat channels.
- Guided users through device setup, configuration, troubleshooting, and software updates.
- Minimized repeat calls by delivering clear instructions and educating users throughout interactions.
- Documented customer issues, actions taken, and resolutions in ticketing tools to identify trends and enhance support processes.
Skills
- IT Support & Maintenance
- Technical Troubleshooting
- Software Troubleshooting
- Hardware
- Mobile Devices
- Networking
- Operating Systems
- Virtualization & Cloud Computing
- Security
- Ticketing Systems
- Customer Service
- Collaboration & Teamwork
- Time Management
- Communication Skills
- Risk Identification and Mitigation
- Disaster Recovery Awareness
Professional Training And Education
- CompTIA A+ Certification, 08/01/25
- Colorado State University, GED, 90th Percentile 01/01/12
Timeline
Technical Support Specialist, Apprenticeship
Training Employment Solutions, Inc.
12.2024 - Current
Technical Support Representative
Comcast
04.2017 - 02.2018
Insurance Producer and Representative
USAA / TTEC
01.2016 - 01.2017
Technical Support Representative
TiVo / Qualfon
01.2013 - 01.2016