Overview
Work History
Education
Skills
Websites
Timeline
Generic

Ron Redd

Fort Collins,Colorado

Overview

13
13
years of professional experience

Work History

Technical Support Specialist Registered Apprenticeship Training Program

Training Employment Solutions, Inc
Wheat Ridge, USA
12.2024 - Current
  • Trained and became certified in CompTIA A+
  • Mobile Devices, Networking, Hardware
  • Virtualization & Cloud Computing, Operating Systems
  • Software Troubleshooting & Operational Procedures
  • Security
  • Assisted training companies and organizations in developing innovative workforce solutions for individuals facing barriers to employment and employers seeking diverse talent.

Technical Support Rep

Comcast
Fort Collins, USA
04.2017 - 02.2018
  • Resolved internet, TV, and phone issues for customers via phone and chat, ensuring satisfactory service restoration.
  • Documented support call details in system to maintain accurate records for future reference and improve service quality.
  • Walk customers through setting up and using their services.

Insurance Producer and Rep

USAA/TTEC
Greeley, USA
01.2016 - 01.2017
  • Guided customers in selecting insurance plans tailored to their needs.
  • Clarified coverage details, policy options, and costs for better customer understanding.
  • Processed insurance applications and policy changes with attention to accuracy.

Technical Support Rep

TiVo/Qualfon
Fort Collins, USA
01.2013 - 01.2016
  • Resolved TiVo device and service issues for customers via phone and chat, enhancing user satisfaction.
  • Assisted users with setup, troubleshooting, and software updates, ensuring seamless device functionality.
  • Documented customer issues and solutions to create a knowledge base for future reference.

Education

Technical Support Specialist - Professional Development & Soft Skills Training

Training Employment Solutions, Inc.

CompTIA A+ Certification -

Skills

  • IT support
  • Technical Troubleshooting
  • Incident Response
  • Ticketing systems knowledge
  • Troubleshooting Techniques
  • Device Configuration
  • Networking
  • Operating Systems
  • Hardware
  • Virtualization & Cloud Computing
  • Security
  • Software troubleshooting
  • Time Management
  • Collaboration & Teamwork
  • Communication Skills
  • Customer Service

Timeline

Technical Support Specialist Registered Apprenticeship Training Program

Training Employment Solutions, Inc
12.2024 - Current

Technical Support Rep

Comcast
04.2017 - 02.2018

Insurance Producer and Rep

USAA/TTEC
01.2016 - 01.2017

Technical Support Rep

TiVo/Qualfon
01.2013 - 01.2016

Technical Support Specialist - Professional Development & Soft Skills Training

Training Employment Solutions, Inc.

CompTIA A+ Certification -

Ron Redd