Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Ron Southern

Palmetto,Georgia

Summary

Strategic customer success and solutions leader with several years of experience delivering high-impact programs across SaaS, cybersecurity, and financial environments. Proven ability to partner with global stakeholders to align technical implementation with business objectives. Adept at managing client lifecycles, optimizing platforms, and delivering consultative solutions in fast-paced, data-driven environments. Known for building trust, translating technical needs into business results, and leading cross-functional teams toward measurable success. Brings a foundational understanding of programming and deep familiarity with enhancing customer delivery and technical execution.

Overview

16
16
years of professional experience

Work History

Client Delivery Manager, Managed Security

Insight Enterprise
Chandler, AZ
07.2023 - Current
  • Serve as primary liaison between clients and globally distributed technical teams for enterprise cybersecurity programs across North America, Europe, and Asia.
  • Lead onboarding and ongoing delivery for managed services, aligning client goals with SaaS-based cybersecurity solutions.
  • Translate business needs into actionable technical requirements, supporting integrations and configurations across cloud environments.
  • Conduct regular KPI reviews and strategy sessions to maintain alignment with client objectives and improve engagement.
  • Revamped reporting and client delivery workflows, enhancing clarity and decision-making across multiple accounts.
  • Partnered with Security Operations Centers (SOC) and product teams to launch client satisfaction surveys and engagement newsletters.
  • Authored delivery SOPs and internal playbooks to scale knowledge sharing and ensure consistent program execution.
  • Utilize ServiceNow for workflow management, ticketing, and service operations visibility.

Branch Manager

World Finance Corporation
Jackson
12.2012 - 07.2023
  • Managed a $2.4M branch with over 1,100 clients, overseeing operations, financial performance, and customer engagement.
  • Hired, trained, and led team members to exceed customer satisfaction and compliance standards.
  • Streamlined service workflows and onboarding processes, improving consistency and efficiency across regional branches.
  • Supported regional IT initiatives, troubleshooting network and device issues and assisting with infrastructure rollouts.

Assistant Manager

World Finance Corporation
Conyers
01.2010 - 12.2012
  • Supported daily branch operations, customer relationships, and loan management.
  • Maintained compliance across all client touchpoints while driving retention and collections strategy.
  • Built trust through ongoing communication with borrowers, supporting customer satisfaction and retention across the portfolio.

Education

Bachelor of Science - Information Technology

Kennesaw State University
Kennesaw
12.2022

Business Administration -

Georgia State University
Atlanta
04.2020

High School Diploma -

Stockbridge High School
Stockbridge

Skills

Customer Solutions & SaaS Enablement
Client Onboarding & Lifecycle Management
Platform Optimization & User Engagement
Consultative Stakeholder Communication
Cloud & Technical Integration Understanding (APIs, SFTP, SQL basics)
KPI Reporting & Strategic Metrics Development
Program & Project Management (RAID Logs, Timeline Ownership)
Documentation & Governance (SOPs, Playbooks)

Tools & Technologies
Office 365, Power BI
Microsoft XDR, Qualys
Windows, MacOS, Linux
ServiceNow, Basic: Python, Java, SQL
SaaS Platforms

Cybersecurity Tools

Additional Information

  • Serves on the Board of Elders for Southside Church, a multi-campus organization with four locations, providing leadership and strategic direction.
  • Regularly teaches and hosts student ministries at Southside Church, engaging groups ranging from 15 to 250 students.
  • Communicates at church camps to audiences of 300+ students and volunteers, delivering messages on leadership, faith, and personal development.

Timeline

Client Delivery Manager, Managed Security

Insight Enterprise
07.2023 - Current

Branch Manager

World Finance Corporation
12.2012 - 07.2023

Assistant Manager

World Finance Corporation
01.2010 - 12.2012

Bachelor of Science - Information Technology

Kennesaw State University

Business Administration -

Georgia State University

High School Diploma -

Stockbridge High School

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