Ron Strohschein
Progressive Insurance
Maricopa,AZ
31
years of professional experience
Results-driven professional with strong customer service focus and negotiation skills. Proven ability to streamline processes and enhance client satisfaction in repair management.
Work History
Managed Repair Representative
2 Years 2 Months- Coordinated repair processes to ensure timely vehicle assessments and customer satisfaction.
- Managed communication between clients, repair shops, and insurance adjusters for seamless service delivery.
- Analyzed claims data to identify trends and streamline repair workflows, enhancing operational efficiency.
- Reviewed shop estimates for accuracy and compliance.
Blueprinter / Assistant Manager
20 Years 3 Months- Led team in daily operations, ensuring efficient workflow and high-quality service delivery.
- Streamlined inventory management processes to reduce waste and improve resource allocation.
- Mentored junior staff, enhancing skills and fostering a culture of collaboration and excellence.
- Reviewed insurance estimates for accuracy against actual vehicle damages and supplemented as needed to ensure quality repairs and high customer satisfaction.
- Analyzed monthly shop financial data to identify strengths, uncover areas for improvement, and support strategies that drive business success.
- Additional responsibilities included proper photo documentation, parts ordering, as well as negotiating with insurance companies, DRP and dealership partners.
Estimator / Assistant Manager
8 Years 8 Months- Developed accurate cost estimates for repair and painting projects, enhancing pricing accuracy.
- Analyzed customer requirements to provide tailored solutions, improving client satisfaction.
- Collaborated with technicians to assess damage and determine effective repair strategies.
- Streamlined estimating processes by implementing new software tools, increasing efficiency.
Education
High School Diploma
No Degree
Skills
Customer service focus
Professionalism and ethics
Strong negotiation
Sales experience
Team Player
Organized and detail oriented
Timeline
Managed Repair Representative
Progressive Insurance
05.2024 - CurrentRead More
Blueprinter / Assistant Manager
Dick Hannah Auto Body Shop
02.2004 - 05.2024Read More
Estimator / Assistant Manager
R&S Body & Paint
06.1995 - 02.2004Read More
California State Polytechnic University, Pomona
No Degree
Read More
Alta Loma High School
High School Diploma
Read More