Ronaaliyah Etienne
Roselle
Summary
Organized ER Unit Secretary with experience in fast-paced hospital environments. Strengths include multitasking, efficient record keeping, and adept communication skills. Demonstrated ability to handle high-stress situations, prioritize tasks, and ensure smooth operation of emergency departments. Significant impact on patient care through effective coordination between medical staff members.
Overview
6
6
years of professional experience
Work History
ER Unit Secretary
RWJBarnabas Health
Rahway
04.2026 - Current
- Managed high-volume incoming phone calls, providing professional, courteous, and accurate communication with patients, physicians, EMS personnel and internal departments
- Handled high-volume incoming phone calls, delivering professional and accurate communication with patients, physicians, EMS personnel, and internal departments.
- Coordinated communication among medical staff and patients' families to ensure comprehensive understanding of patient status.
- Provided administrative support to the nursing staff in a busy ER unit.
- Helped manage patient flow between nursing staff
- Maintained accurate patient records in electronic health systems.
- Completed necessary paperwork for patient admissions and discharges efficiently. related to admissions and discharges of patients from the ER unit.
Physical Therapy Aide
Twin Boro Physical Therapy
Clark
09.2024 - Current
Front Desk Reception
Deluxe Auto Sales
Linden
01.2022 - 12.2022
- Greeted visitors warmly, managed multi-line phone system, and coordinated appointments to enhance customer satisfaction at Deluxe Auto Sales.
- Maintained meticulous records of customer inquiries and sales leads to improve follow-up processes and increase conversions.
- Worked closely with sales team to streamline communication, ensuring smooth handoffs and a cohesive customer experience from initial contact to sale.
- Implemented new filing system to reduce document retrieval time and boost overall office efficiency at Deluxe Auto Sales.
Front Desk Reception
Cornell Hall Rehab
Union
01.2021 - 12.2022
- Managed front desk operations, enhancing patient experiences through effective service.
- Streamlined check-in processes, reducing wait times and enhancing overall satisfaction.
- Maintained meticulous patient records and appointment schedules.
- Ensured accurate data entry, facilitating clear communication between staff and patients.
- Provided compassionate assistance to patients and families.
- Addressed inquiries promptly, establishing a welcoming environment for all visitors.
Volunteer Nurse's Aide
Cornell Hall Rehab. Center
Union
Physical Therapy Intern
Ivy Rehab
Union
Education
BACHELOR OF SCIENCE - BIOLOGY HEALTH PROFESSIONS
Kean University
Union, NJASSOCIATE OF SCIENCE - HEALTH SCIENCES
Union County College
Cranford, NJSkills
- Appointment Scheduling
- Patient Care
- Electronic health records
- Medical terminology
- Patient flow management
- Medical Supply Management
- Data entry accuracy
- Administrative support
- Organization
- Multitasking
- Critical Thinking
- Problem-solving
- Team collaboration
- Professional communication
- HIPAA regulations
Languages
- English, Native
- Haitian Creole, Native
Timeline
ER Unit Secretary
RWJBarnabas Health
04.2026 - Current
Physical Therapy Aide
Twin Boro Physical Therapy
09.2024 - Current
Front Desk Reception
Deluxe Auto Sales
01.2022 - 12.2022
Front Desk Reception
Cornell Hall Rehab
01.2021 - 12.2022
Physical Therapy Intern
Ivy Rehab
Volunteer Nurse's Aide
Cornell Hall Rehab. Center
BACHELOR OF SCIENCE - BIOLOGY HEALTH PROFESSIONS
Kean University
ASSOCIATE OF SCIENCE - HEALTH SCIENCES
Union County College