Ronal Palomino
Homestead
Summary
Dedicated solutions driven professional who is seeking employment and eager to apply communication skills. Is hardworking, a team player and can work effectively in a fast-paced environment.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Live Chat Agent
Seven Logik
Miami
11.2024 - 01.2025
- Collaborated with other departments as needed to resolve more complex issues.
- Resolved customer complaints quickly, accurately, and professionally.
- Suggested additional products or services that may be of interest to the customer based on their purchase history or interests.
- Managed multiple conversations simultaneously while providing superior service.
- Followed up with customers after initial contact to ensure satisfaction with resolution provided.
- Adhered to company policies and procedures when responding to customer inquiries.
- Identified customer needs and recommended appropriate solutions.
- Answered customer inquiries via live chat in a timely and professional manner.
- Provided helpful information to customers about products or services.
- Participated in team meetings to discuss strategies for improving customer experience.
- Monitored the online chat queue for incoming messages from customers.
- Updated customer data in system, adding detailed notes.
Pastor (Adults & Youth)
Church-Sandino
Cuba
01.2022 - 12.2024
- Preached sermons to congregation, organized charitable activities, church events and meetings with members of the congregation.
- Also drafted sermons, oversaw prayer groups, and developed programs that exemplify and encourage faith.
Interpreter
East-West Ministries
Cuba
01.2015 - 12.2024
- Converted information from one spoken language into another.
- Served as interpreter at seminars, speeches, meetings, and teleconferences.
Team Member
Tom Thumb Food Stores
Homestead
03.2024 - 11.2024
- Participated in team meetings to discuss strategies for improvement.
- Created detailed reports outlining project progress and results achieved.
- Identified opportunities for process improvements within the department.
- Provided customer service support to ensure satisfaction.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Monitored expiration dates on food items for freshness assurance.
- Collaborated with team members to maximize productivity and efficiency.
- Maintained a clean and organized work area throughout shift.
- Resolved customer issues promptly in a professional manner.
- Participated in training sessions for new employees when needed.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Greeted customers upon entering the store with friendly demeanor.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Assisted customers with product selection and ordering process.
- Collaborated with team members to achieve daily goals.
- Operated cash registers to process payments from customers.
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Rotated through series of different stations based on team needs.
Economist
Trade and Food company
Cuba
01.2015 - 12.2015
- Conducted research, prepared reports, and evaluated issues related to monetary and fiscal policy.
- Also conducted surveys, collected data, analyzed data using mathematical models and provided solutions or recommendations to.
Education
English Language - English Language
Language School Andres Bello
Pinar de Rio, Cuba07.2012
High School -
Cuba, LA07.2010
Skills
- Customer Service
- Communication
- Collaboration
- Attention to Detail
- Issue resolution
- Data entry
- Team collaboration
- Effective communication
- Conflict resolution
- Follow-up procedures
- Multilingual communication
- Process improvement
- Sales techniques
- Relationship building
- Empathy display
- Writing skills
- Customer services
- Professionalism
Certification
RBT Certificate, 01/25, Present, Assist in implementing behavior intervention plans created by a Board Certified Behavior Analyst (BCBA). Monitor and report client progress according to these plans., Accurately collect and record data on client behaviors and responses to interventions. Maintain detailed records to support ongoing assessment and strategy development., Support behavior reduction strategies by implementing interventions designed to decrease unwanted behaviors and increase adaptive behaviors., Facilitate learning by teaching new skills in various areas, such as communication, social skills, and daily living activities., Work directly with clients, providing supportive, attentive, and respectful interactions. Tailor approaches to individual needs to promote positive behavior changes., Collaborate with BCBAs, colleagues, and family members to ensure a cohesive approach to behavior management and support., Participate in ongoing training and supervision to enhance skills and ensure adherence to ethical and professional standards., Maintain a safe environment and adhere to ethical guidelines in all interactions and interventions.
Timeline
Live Chat Agent
Seven Logik
11.2024 - 01.2025
Team Member
Tom Thumb Food Stores
03.2024 - 11.2024
Pastor (Adults & Youth)
Church-Sandino
01.2022 - 12.2024
Interpreter
East-West Ministries
01.2015 - 12.2024
Economist
Trade and Food company
01.2015 - 12.2015
English Language - English Language
Language School Andres Bello