Ronald Backman
13+ Years Of Customer Service And Management W/ 1+ Years In Corrections
Yankton,SD
Summary
Professional with effective leadership and strong background in collections management. Skilled in team collaboration, conflict resolution, and strategic planning to drive results. Known for adaptability and reliability, ensuring compliance and maximizing recovery rates. Strong communication, analytical, and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Correctional Officer
Mike Durfee State Prison
10.2024 - Current
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Supervisor
First National Bank Omaha
10.2009 - 04.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated and addressed team members with their question and concerns.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
High School Diploma -
Wayne High School
Wayne, NE01-2007
Skills
Contraband seizure
Correctional facility procedures
Observation
De-escalation techniques
Self-defense techniques
Timeline
Correctional Officer
Mike Durfee State Prison
10.2024 - Current
Supervisor
First National Bank Omaha
10.2009 - 04.2024
High School Diploma -
Wayne High School