Ronald Batts
Chesterfield,VA
Summary
Accomplished Operations Manager with a proven track record at Duane Morris LLP, enhancing operational efficiency and customer satisfaction through innovative strategies and cross-functional collaboration. Skilled in operations management and fostering strong customer relationships, I've led teams to exceed performance goals and streamline processes, significantly boosting productivity and staff morale.
Overview
28
28
years of professional experience
Work History
Mail Operations Supervisor
Duane Morris LLP
30 S. 17th Street Philadelphia, PA. 19103
12.2021 - Current
- Directed daily operations to maintain peak performance.
- Enhanced customer satisfaction rates through error reduction initiatives.
- Performed ongoing assessments to identify improvement opportunities and set development objectives.
- Provided consistent mentoring to boost staff productivity.
- Upheld operational practices that met regulatory and safety requirements consistently.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Monitored front areas so that questions could be promptly addressed.
- Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Senior Site Manager
Epiq Solutions
Philadelphia, PA
10.2018 - 11.2021
- Oversee daily operations mail, copy and print, concierge, reception, shipping and receiving, conference room attendant, and supply inventory.
- Responsible for implementing all business-building and relationship - building expectations with client and vendors.
- Prepare and submit Monthly Business Review outlining all operational service offerings.
- Assign total quality management courses for staff as developmental criteria.
- Manage diverse teams of professionals, fostering collaboration and productivity in a fast-paced environment.
- Oversaw all daily office operations and equipment maintenance.
- Interviewed, hired, and trained new workers.
Area Manager of Operations
IKON/RICOH
Wayne, PA
07.1996 - 05.2018
- Provided an exemplary level of service to clients to both maintain and extend the relationship for future business opportunities.
- Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Identify and participate in new business opportunities, contract negotiations, and account management assignments.
- Experienced in the management of Integrated Account Services, including Integrated Facility Management.
- Streamlined operations by implementing efficient management strategies and organizational systems.
- Negotiated with vendors to improve supply chain efficiency, ensuring timely delivery of products and services.
- Led training and development initiatives, enhancing skills and competencies of regional staff.
- Enhanced team productivity and morale with targeted leadership development programs.
Education
High School Diploma -
Murrell Dobbins Area Vo-Technical
2150 W. Lehigh Ave 06-1991
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Customer relations
- Management
- Customer relationship management
- Payroll and budgeting
- Cross-functional collaboration
Manager of the year - 4 times
I was nominated and won manager of the year for the following years..
1996
2002
2010
2017
Timeline
Mail Operations Supervisor
Duane Morris LLP
12.2021 - Current
Senior Site Manager
Epiq Solutions
10.2018 - 11.2021
Area Manager of Operations
IKON/RICOH
07.1996 - 05.2018
High School Diploma -
Murrell Dobbins Area Vo-Technical