Ronald Chan
Summary
Customer-focused Automotive Service Advisor known for high productivity and efficient task completion. Specialized in customer service excellence, automotive repair knowledge, and workflow management. Excel at communication, problem-solving, and time management to ensure optimal service delivery and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Automotive Service Advisor
Carter Vw
Seattle
08.2023 - Current
- Scheduled service appointments and managed customer follow-ups for satisfaction.
- Coordinated with technicians to ensure timely completion of vehicle repairs.
- Processed payments and handled billing inquiries efficiently at the service desk.
- Explained service recommendations clearly to customers, addressing their concerns.
- Maintained accurate records of customer interactions and service history.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Greeted customers, identified their needs and provided advice on automotive services.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
Warehouse/Tinter
PPG Paints
Auburn
12.2017 - 08.2023
- Shipping and receiving
- Paint tinting
- Inventory control
- Hazmat accurate BOL writing and filling
- Load and unload trucks using a variety of different methods including a forklift
- Prepared and mixed paint using precise color formulas.
- Maintained clean and organized work area for safety compliance.
- Collaborated with team members to ensure project timelines were met.
- Inspected finished products for quality assurance and consistency.
- Followed company guidelines for inventory management and supply ordering.
- Ensured that all tools were properly stored away when not in use.
- Maintained accurate records of inventory levels for tint materials used on jobs.
Education
University City H/S
San Diego, CASkills
- Body structures mechanic in the mid 1990’s
- Warehouse worker
- Customer service
- Team player
Timeline
Automotive Service Advisor
Carter Vw
08.2023 - Current
Warehouse/Tinter
PPG Paints
12.2017 - 08.2023
University City H/S