Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronald Cruz

Woodbridge,VA

Summary

Highly dedicated, self-motivated, and results-driven individual. Experienced with overseeing security operations and able to demonstrate strong leadership in supervising cross-functional security teams, enforcing strict policies and procedures, and skilled in coordinating operational responses. Recognized for a sharp attention to detail, sound judgment, and a proactive approach to conflict resolution and security planning. Holds academic honors such as Dean's list and presidential scholar, reflecting and highlighting a consistent commitment to excellence, integrity, and personal growth.

Overview

8
8
years of professional experience

Work History

Site Captain

Prosegur/Omniplex
07.2021 - Current
  • Conduct daily briefings, assign duties, and ensure adherence to post orders, Standard operating procedures (SOP), and Statement of Work (SOW).
  • Conduct prompt and concise, weekly meetings with client stakeholders and security management to proactively address security or operational concerns.
  • Support security planning, following chain of command procedures for escalations, and leads team members in response to operational and physical security events efficiently.
  • Manage and provide leadership over multiple team members and various facilities, ensuring proper facility maintenance, and consistent security procedures are being maintained.

Security Officer

Securitas
06.2019 - 07.2021
  • Monitored premises to ensure safety and security of property and personnel, maintained detailed written reports, and conducted regular patrols to detect and deter suspicious activities.
  • Managed access control systems efficiently by monitoring entrance and departure of employees, visitors, and other personnel closely.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Assistant Store Manager

Auto zone Inc
04.2017 - 05.2019
  • Assisted the Store Manager in daily operations, ensuring adherence to company policies, procedures, standards, and overall store performance.
  • Coached 1commercial and sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer sales, profits, and customer satisfaction.
  • Interviewed, hired, and trained staff associates on store protocols and company policies and procedures.
  • Resolved escalated customer concerns effectively, leading to significant and improved customer satisfaction rates.
  • Managed inventory levels and Implemented loss prevention tactics to deter thefts and loss, while maintaining a welcoming environment for all customers.

Education

Associate of Science - Criminology

Northern Virginia Community College
Woodbridge, VA
05.2021

Associate of Science - General Studies

Northern Virginia Community College
Woodbridge, VA
05.2021

Skills

  • Analytics and critical thinking
  • Attention to detail and situational awareness
  • Strong communication and decision making
  • Strong digital literacy
  • Hardware troubleshooting
  • Team leadership and development training
  • Alarm systems and CCTV monitoring
  • Fluent in written and spoken Spanish

Timeline

Site Captain

Prosegur/Omniplex
07.2021 - Current

Security Officer

Securitas
06.2019 - 07.2021

Assistant Store Manager

Auto zone Inc
04.2017 - 05.2019

Associate of Science - Criminology

Northern Virginia Community College

Associate of Science - General Studies

Northern Virginia Community College

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