Ronald C Wilson
Canandaigua
Summary
Dynamic asset protection supervisor with proven expertise at BJ's Wholesale in implementing loss prevention strategies and enhancing team morale. Skilled in regulatory compliance and incident response, I successfully reduced shrinkage through effective training and development initiatives, fostering a secure environment while driving operational excellence.
Overview
18
18
years of professional experience
Work History
Asset Protection Supervisor
BJ's Wholesale
Victor
05.2022 - Current
- Implemented security policies to protect company assets from fraud and theft.
- Ensured compliance with federal, state, and local asset protection laws.
- Provided staff training on safety protocols and incident response procedures.
- Reviewed inventory reports to identify discrepancies with actual stock levels.
- Scheduled regular inspections for signs of tampering or unauthorized access.
- Conducted investigations into suspected internal and external theft incidents.
- Audited cash registers daily to ensure accuracy in financial transactions.
- Collaborated with management to develop strategies for reducing shrinkage.
- Monitored store traffic to identify potential shoplifters and theft activity.
- Maintained detailed records of incidents, such as thefts, losses, injuries, for reporting purposes.
Inbound GM Team Leader
Target
01.2022 - 05.2022
- Oversaw truck process to ensure efficient receipt and unloading of trailers.
- Led a motivated team to expedite freight processing, achieving superior results.
- Streamlined operations to enhance productivity compared to larger teams.
- Entrusted with additional responsibilities, demonstrating capability and reliability in role.
- Created incentive programs to motivate staff members to exceed expectations in their roles.
Team Member
Target
11.2007 - 05.2022
- Processed cash transactions and resolved customer issues, enhancing overall service experience.
- Maintained store cleanliness by managing shopping cart availability and conducting trash removal.
- Oversaw returns and exchanges, addressing point-of-sale discrepancies efficiently.
- Supported cashier operations and guest services, ensuring seamless daily functionality.
- Facilitated sales floor maintenance through shelf stocking, display construction, and zoning.
- Assisted in checkout processes as backup cashier to expedite transactions.
- Educated customers on electronic goods while applying warranties and introducing new technology.
- Identified opportunities for process improvements within the department.
- Replenished backroom inventory to ensure adequate stock on sales floor for guests.
Starbucks/Food Service Team Leader
Target
Irondequoit
01.2020 - 01.2022
- Oversaw operations across two distinct areas, ensuring compliance with health codes.
- Developed schedules aligned with business needs to optimize performance.
- Built and motivated cohesive teams in both departments, enhancing service quality.
- Achieved consistent green health code scores through training and oversight.
- Managed payroll for all food service employees; processed time sheets according to company policy.
- Developed and implemented plans for organizing, directing, and controlling the work flow in order to meet customer demands.
- Maintained inventory of supplies and equipment; ordered additional items as needed.
- Adhered strictly to health codes when preparing meals for customers; followed recipes accurately.
- Conducted regular meetings with staff members to discuss operational issues or changes.
- Created weekly schedules for all staff members based on expected volume of customers.
Asset Protection Specialist
Target
Irondequoit
01.2018 - 01.2020
- Promoted to asset protection specialist in 2018, enhancing plain clothes security operations.
- Obtained security license while collaborating with law enforcement and a team of two.
- Engaged shoppers to effectively identify and resolve theft incidents.
- Implemented loss prevention strategies including CCTV installation and access control systems.
- Inspected incoming shipments for tampering or damage prior to acceptance.
- Coordinated product recalls with vendors regarding safety risks to customers.
- Developed strategies to minimize losses from theft or vandalism in store environments.
- Conducted regular audits of store operations to ensure compliance with policies.
Guest Service Team Leader
Target
North Chili
01.2015 - 01.2018
- Oversaw cashier and guest service team of 30 members since promotion to team leader in 2015.
- Developed staffing schedules aligned with business needs, optimizing efficiency.
- Evaluated employee performance through observation, job knowledge assessments, and individual discussions.
- Conducted regular staff meetings to review goal progress, provide updates, and address questions.
- Trained new hires on company policies, procedures, systems, and software applications.
- Assigned tasks based on team member skillsets, availability, and workload requirements.
- Recruited employees by reviewing resumes, conducting interviews, and leading onboarding sessions.
- Analyzed guest survey data to identify improvement areas in the service process.
Overnight Freight Team Member
Home Depot
Irondequoit
01.2014 - 01.2015
- Executed pricing updates throughout store to ensure accurate product information.
- Filled shelves with merchandise, enhancing product availability for customers.
- Operated a variety of material handling equipment in accordance with safety regulations.
- Organized storage areas by stacking boxes in an efficient manner.
- Utilized hand-trucks, forklifts, pallet jacks, and other equipment for loading and unloading freight.
- Worked closely with team members to complete tasks efficiently and effectively.
- Assisted other departments with special projects as needed.
- Collaborated with other departments to ensure efficient workflow processes.
- Reported any discrepancies between actual items received and expected items to supervisors.
- Unloaded truck shipments efficiently to maintain stock levels.
- Collaborated with overnight freight team to prepare store for opening.
Jewelry Store Assistant Manager Key Carrier
Icing
Greece
01.2011 - 01.2012
- Supervised daily operations encompassing store opening, merchandise stocking, display creation, and team leadership.
- Monitored inventory levels to ensure adequate stock availability for customers.
- Received deliveries from vendors and ensured proper storage in designated areas.
- Assisted customers in finding desired products throughout the store.
- Stocked shelves, organized displays, and rotated merchandise for freshness.
- Ensured compliance with safety regulations regarding hazardous materials handling.
- Sorted items into appropriate departments to ensure efficient store operations.
- Set up promotional displays to attract customers to specific products or sales events.
Education
HIGH SCHOOL DIPLOMA -
WEST IRONDEQUOIT HIGH
06.2008
Skills
- Communication skills
- Multitasking ability
- Team morale enhancement
- De-escalation techniques
- Organizational skills
- Training and development
- Corrective coaching strategies
- Leadership capabilities
- Security policies
- Incident response
- Regulatory compliance
- Loss prevention
- Inventory management
- Team leadership
- Employee training
- Fraud detection
- CCTV installation
- Data analysis
- Customer service
- Risk assessment
- Asset recovery
- Loss prevention strategies
- Investigation techniques
- Incident reporting
- Team building
Affiliations
- Devoted father of two
- Activities center around my family
- Musician, percussionist
Timeline
Asset Protection Supervisor
BJ's Wholesale
05.2022 - Current
Inbound GM Team Leader
Target
01.2022 - 05.2022
Starbucks/Food Service Team Leader
Target
01.2020 - 01.2022
Asset Protection Specialist
Target
01.2018 - 01.2020
Guest Service Team Leader
Target
01.2015 - 01.2018
Overnight Freight Team Member
Home Depot
01.2014 - 01.2015
Jewelry Store Assistant Manager Key Carrier
Icing
01.2011 - 01.2012
Team Member
Target
11.2007 - 05.2022
HIGH SCHOOL DIPLOMA -
WEST IRONDEQUOIT HIGH
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