Ronald Dillon
Forney,TX
Summary
Dynamic Operations Manager at Nalco Water with a proven track record in enhancing customer satisfaction and ensuring safety compliance. Expert in multi-site operations and quality assurance, I excel in team leadership and effective problem resolution, driving operational excellence and fostering a productive work environment.
Overview
27
27
years of professional experience
Work History
Operations Manager
Nalco Water An ECOLAB Company
Dallas, Texas
10.2004 - 09.2025
- Coordinated daily operations to ensure efficient workflow and task completion.
- Assisted in managing inventory levels and tracking stock movement accurately.
- Supported team members by resolving operational issues promptly and effectively.
- Implemented safety protocols to maintain a secure working environment for all staff.
- Monitored equipment functionality and reported maintenance needs to supervisors.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Equipment Engineering Technician
ATS
Corvallis, Oregon
09.2003 - 10.2004
- Assisted in the installation of new equipment and systems across the Corning facility in Tainan, Taiwan.
- Tested machinery to ensure proper operation and safety compliance.
- Built prototype units for testing and experimentation.
STL / Tester
Nortel Networks
Hayward, California
06.1998 - 10.2003
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Troubleshoot and repair signal issues for WorldCom, ATT, Quest communications.
- Oversaw the buildout and commissioning of Optera Level 3 CO in Broomfield, CO.
- Drove the hot slide from OC192 to Optera fro the Level 3 Texas Triangle network.
- Resolved any problems encountered during the course of construction work.
- Ensured safety protocols were being followed at all times by employees and subcontractors on site.
- Performed regular inspections to ensure quality control standards were being met throughout the project life cycle.
Education
High School Diploma -
American High School
Fremont, CA06-1985
Skills
- Quality assurance
- Customer satisfaction
- Customer relationship management
- Safety compliance
- Team leadership
- Multi-site operations
- Operations management
- Planning and implementation
Affiliations
- Scuba Diving since 1992
- Riding Motorcycles since 1980
Timeline
Operations Manager
Nalco Water An ECOLAB Company
10.2004 - 09.2025
Equipment Engineering Technician
ATS
09.2003 - 10.2004
STL / Tester
Nortel Networks
06.1998 - 10.2003
High School Diploma -
American High School
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