Ronald Ehrlich
Lombard,IL
Summary
Dedicated Service Technician skilled in training new technicians and streamlining service processes. Strong problem-solving and communication skills enhance customer satisfaction and operational efficiency. Expertise in diagnostic troubleshooting and customer relationship management drives continuous growth.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Service Technician
Dent Wizard
Saint Louis , MO
09.2009 - Current
- Diagnosed and resolved various customer related issues .
- Conducted service appointments to identify and resolve customer related issues.
- Performed onsite repairs at customer locations.
- Communicated with clients to ensure exceptional service and keep customer relationships.
- Trained new technicians on repair techniques and safety protocols to ensure compliance and efficiency.
- Collaborated with team members to optimize service processes and improve on quality and efficiency.
- Walked Customer Lots and sold our Technicians services to make repairs daily.
- Executed cold calls to potential customers, aiming to increase revenue and support technician growth.
Auto Body Technician
Carology Inc
Chicago, Illinois
04.2005 - 09.2009
- Inspected vehicles for damage, identifying repair needs to ensure safety and compliance.
- Removed and replaced damaged body panels and parts.
- Prepared surfaces for painting by sanding and priming effectively.
- Applied paint using spray guns to achieve smooth finishes.
- Maintained accurate records of used vehicles, streamlining sales process for better customer experience.
- Negotiated pricing and financing options to finalize sales agreements effectively.
- Built strong relationships with customers, providing exceptional service throughout the buying process.
- Provided excellent customer service throughout the entire buying process.
- Guided customers in selecting suitable used vehicles, aligning choices with individual needs and preferences.
Education
Google IT Support Certification - Networking,Security,Operating Systems,Hands On Lab
Coursera
02-2026
High School Diploma -
Addison Trail High School
Addison, IL01-1999
Gordon Technical High School
Chicago, IL01-1998
Comp Tia A+ - IT Support
Udemy
Skills
- Diagnostic troubleshooting
- Troubleshooting skills
- Troubleshooting and diagnosis
- Onsite repairs
- Installation and repair
- Equipment maintenance
- System installation
- Service call response
- Parts ordering
- Safety compliance
- Technician training
- Field service management
- Customer relationship management
- Client management
- Customer service
- Cold calling sales
- Team collaboration
- Time management
- Problem solving
- Flexible and adaptable
- Effective communication
- Communication skills
- Relationship building
- Compliance documentation
- Professional demeanor
- Valid Driver's license
Certification
Google IT Support | 8 month IT support program, that covers troubleshooting,customer service,networking,operating systems,sytem administration,and security includes Hands On Labs.
Accomplishments
Google IT Support Professional Certification
Languages
English
Professional
Spanish
Limited
Timeline
Service Technician
Dent Wizard
09.2009 - Current
Auto Body Technician
Carology Inc
04.2005 - 09.2009
Google IT Support Certification - Networking,Security,Operating Systems,Hands On Lab
Coursera
High School Diploma -
Addison Trail High School
Gordon Technical High School
Comp Tia A+ - IT Support
Udemy