Ronald Falls
Chicago,IL
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
HyVee Foods
Iowa City, IA
03.2020 - 06.2022
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Worked closely with shift manager to solve problems and handle customer concerns.
Customer Service Specialist
Oregon Health & Science University
Chicago, IL
06.2018 - 02.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Maintained financial accounts by processing customer adjustments.
Overnight Stocker
Walmart
Chicago, IL
05.2013 - 01.2018
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Checked aisles for spills to complete quick clean-up.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Maintained inventory and ordered new supplies to meet expected needs.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Unloaded deliveries from trucks in prompt fashion.
- Assisted customers with large and heavy loads by transporting packages to customers' vehicles.
Busser
Macy's
Chicago, IL
10.2011 - 04.2013
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Trained new staff in bussing and cleaning procedures.
- Set up advertising signs and displays on shelves, counters and tables.
Education
High School Diploma -
John Marshall High School
Chicago, IL06.2004
Skills
- Locating Merchandise
- Excellent Written and Verbal Communication
- Policy and Procedure Adherence
- Educational Opportunities
- Upselling Techniques
- Ability to Lift 40 Pounds
- Safety and Cleanliness Standards
- Upselling Strategies
- Customer Needs Assessment
- Flexible Hours
- Cash Handling
- Stocking and Receiving
- Computer Proficiency and Microsoft Office
- Customer Service
Languages
English
Full Professional
Timeline
Retail Sales Associate
HyVee Foods
03.2020 - 06.2022
Customer Service Specialist
Oregon Health & Science University
06.2018 - 02.2020
Overnight Stocker
Walmart
05.2013 - 01.2018
Busser
Macy's
10.2011 - 04.2013
High School Diploma -
John Marshall High School